Technical Services Manager

Working for a leading global provider of integrated facilities maintenance and are recruiting for a Technical Services Manager to join the team in Swansea, South Wales region. The successful candidate will be responsible for providing technical leadership, management, and development of the engineering team on site and ensure operational and compliance standards are met and exceeded.
Key Responsibilities:

• Responsible for leadership in the technical aspects of service delivery and empowering the engineering team to deliver a market leading standard of Mechanical and Electrical maintenance engineering
• To support the site team(s) and client in the technical review of proposed works against industry best practice and site standards.
• Provide support to the UK portfolio to cover Safe System of working
• To act as the subject matter expert and author of site specific SOPs and EOPs
• Provide technical support, contract support as directed by Global Technical Director
• Responsible for monitoring compliance against Mechanical and Electrical Safety Rules.
• Ensure that Engineering Risks are identified, logged, reviewed, and mitigated in a consistent manner.
• Ensure areas of individual and team development are recognised and incorporated into a suitable action plan.
• Provide technical support, including peer review, advice, guidance and incident investigation to the contract delivery team and client team. This includes but is not limited to:
  • Maintain the Contract Authorised Persons register against the contract requirements
  • Site point of control for internal training program including the management of site-based apprentice(s)
  • Undertake audits of the on-site team to ensure compliance with service provider and client

Experience Required

• Recognised apprenticeship, BTEC HNC/HND within Electrical/Mechanical engineering or equivalent discipline or be able to demonstrate an equivalent level of attainment
• Recognised Health & Safety qualification. i.e. IOSH / NEBOSH
• A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions. Must be well organised with good task management skills, who can communicate effectively (written & verbal) and be able to operate independently
• Strong administrative skills
• Well organised and good prioritisation and planning skills
• Service orientated attitude combined with innovative thinking
• Knowledge and awareness of the facilities management industry
• Thorough knowledge of Safe Systems of Work and Statutory Compliance and Governance requirements
• Worked within a client contract environment requiring specific KPI performance measures
• Practical experience in working with supply partners to deliver a seamless, integrated service
• Experience of managing sites remotely through effective vendor management
• Customer services experience and the ability to communicate at all levels
• Knowledge of financial planning processes
• Have a positive and proactive approach to work, able to work upon their own initiative and as part of a large account team
• Must be a team player who leads by example, committed to working in a quality and professional environment. Expected to take an active role in supporting other members of the account team.