Technical Support Analyst

This position is an exciting opportunity to join a growing IT Department and become a member of the IT Service Desk team within a global company. The company was founded in Glasgow in 1975 but now has 22 offices globally. They are currently going through an exciting technical transformation and are looking for a Technical Support Analyst to strengthen the team. The ideal candidate will have experience in similar positions and a passion for providing Technical Support solutions to clients.
The Role:

• To provide first response to incoming requests and incidents that are received by the IT Service Desk
• New Starters and Leavers administration
• Support the development and maintenance of our technical knowledge base.
• Innovation and Continual Service Improvements.
• Responsibility for supporting and maintaining the company\'s IT systems and for providing efficient desktop support to all business users.
• To provide application support to our internal users.
• The department is responsible for resolving any IT related faults quickly and efficiently.
• Setting up and configuring new laptops, desktops and mobile devices.
• Installing authorised software for laptops, desktops and mobile devices.
• Reporting faults and maintaining logs on desktops and laptops.

Experience:

• Excellent troubleshooting and problem-solving skills.
• Experience of working in a 1st/2nd line Technical Support capacity.
• Experience with supporting customers over the phone and in person.
• Experience of ticket management.
• Windows Server 2012 / 2016 / 2019 etc
• Windows 10 / 11
• Microsoft Office / O365 applications
• Experience of Administering Users, Groups, Policies in Microsoft Active Directory and EntraID.
• Setting up new users and disabling expired accounts.
• Patching of network and phones.
• Undertaking small- to medium-sized IT moves and projects.
• Be passionate about technology

What you need:

• A service focused mindset - a customer and business-oriented approach to supporting your colleagues.
• A positive outlook and a focus on high quality delivery
• Calm and considered
• An effective communicator - comfortable supporting colleagues at all levels within the business.
• Must have the ability to communicate complex concepts and ideas easily to the team
• Must be motivated to ensure work is complete and according to the requirements on schedule and to a high quality.
• Must be reliable
• Can work under pressure in all situations
• The ideal candidate will ensure that correct decisions are made, and issues acted on in a timely manner.
• A dedication to getting the task done within any deadlines

Benefits:

• Salary £28,000 - £32,000 per year
• Hybrid working

Additional points:

• This is a permanent position.
• Full time Monday - Friday
• Only apply if you can commute to Glasgow

If you have relevant experience and would like to discuss the opportunity further, please feel free to contact me on the details below. If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
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