Technical Support Consultant

Technical Support Consultant - London - £32K + Benefits

Our client is looking for a Technical Support Consultant to work within the globally distributed IT team, to provide IT Technical Support from the London office to all our users across the global business.

Principal Duties, Responsibilities & Accountabilities:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet company goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
• Monitor daily backups, manage asset database, and control software register
• Build positive working relationships with the business

Core Technical Experience required:

• All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support
• Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
• Hands-on experience of LAN, WAN and VPN, troubleshooting and support
• Proven track record of working in a support environment supporting multiple users across multiple locations
• Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Anti[1]virus (MS Defender), Veritas BackupExec, etc.
• Ability to support a wide range of desktop applications
• Deploying image / software through Intune/SCCM
• Experience of ITIL based call management system, e.g., FreshService

Please send a CV if you would like further information on this Technical Support vacancy.