Technical Support - Embedded Devices (Junior Engineers Too)

Role: Technical Support - Embedded Devices (Graduates OR junior engineers considered)

Location: Tadworth Surrey

Salary: £25-40k based on experience + benefits

** This role is exclusive to People Source so you must apply via this job advert**

This role specifically provides first and second line Technical Support to our customers (major water utilities) using our leading edge Remote Telemetry Devices (RTU's) and you will be joining the customer Technical Support team.

These include battery and DC powered devices and can be across a wide range of applications and geographical regions. A customer focused role with a strong technical background, that will provide front line support to assist with resolving technical queries and issues they experience with our products.

Responding to a wide range of requests the role will involve providing product advice and information, system integration, and investigating and resolving technical issues as they arise requiring an ability to think on your feet and provide clear information to customers.

The role will work across Engineering, Operational and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers.

Principal Accountabilities

• Technical customer support
• Lead customer service for this solution to customers, driving customer satisfaction and delivering to SLAs
• Develop and maintain clear communication channels to customers and internal departments.
• Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary
• Develop and maintain clear communication channels to customers and internal departments.
• Provide clear easy to follow user documentation/instructions to customers

Education/Experience:

• Degree in Engineering or equivalent
• Customer-facing skillset managing internal & external stakeholders
• Experience of working with industrial Embedded Devices
• Electronics hardware knowledge is essential
• Experience of industrial protocols e.g. DNP3, Modbus SDI-12
• Wireless cellular communications i.e. GPRS, 3G, NB-IoT, LTE-M
• Technical background in telemetry or equivalent i.e. Teleco, IT Networks
• Help desk ticketing systems i.e. Jira

How to apply?

Please send a CV to (url removed)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.