Technical Support Engineer

REED Technology Belfast are delighted to partner with a fantastic IT Managed Service Provider to join their established team based in Belfast
An established organisation, providing IT solutions to a variety of clients across NI who due to continued growth are seeking to recruit a Technical Support Engineer on a permanent basis.

About the role

• Handful of Smaller business clients - support existing and provide infrastructure consultancy (network, security, productivity, M365)

• Office based Belfast - Occasional travel to customer sites in NI
• Get involved in the full range of support activities. Show initiative to keep up with clients changing needs and tech changes.
• Level 1&2 support - delivered primarily through PSA RMM tools
• Project work as required (server upgrade, win11 rollouts, cyber security measures)
• Right hand man - Work with Account manager to fulfil client needs

Essential criteria
• M365 (Identity, Intune) Secure Modern Office
• Customer service
• Communication - be able to describe problems and solutions
• Windows Server, Active Directory
• Windows desktop deployment and Support
• Good documentation discipline
• Follow SOPs/Policy, improve current policies and SOPs
• Work with team - ask for help and share knowledge

Desirable
• M365 certification
• Come from MSP background (experience with toolset, PSA ticketing, and working multi-client)
• Experience working in Pharma / Regulated environment
• Azure IaaS
• Vmware, Veeam, Citrix, AVD, Aruba Networking, Sophos FW, teams voice, vulnerability management

This is an excellent opportunity within a fantastic, growing organisation and if you feel you meet all of the above criteria then we want to hear from you ASAP.
To apply please contact Niall Lennon on or via for an initial and confidential discussion.