Technical Support Engineer/Lead

Your new company

Managed Service Provider is searching for a Lead Technical Support Engineer

This organisation is the partner of choice for many of the UK and Ireland's leading companies and enterprises, SMEs and technology challengers. They help businesses elevate their value through innovative IT solutions, services and IT support, with a long history of helping a diverse range of businesses achieve their IT goals. Working either as an entire IT department or as part of the existing team, this company offers a comprehensive range of managed IT services including network support, bespoke maintenance, helpdesk, remote management and on-site support. Your new role
Your new role will include resolving technical second line issues remotely and responding to technical queries either by phone or a ticketing system, triaging the queries and either responding to or escalating issues. You will be involved in the installation and maintenance of servers, computers, printers, peripherals, firewalls and network related equipment for the company’s clients, and you will also be required to assist in project work.
What you'll need to succeed
The ideal candidate for this role will already have previous experience within a managed service, along with experience on o365, Microsoft Office products, Microsoft Windows Server and Exchange. You will be familiar with Active Directory and have a good understanding of networking principles. The ideal candidate will have the ability to work as part of a team and on their own initiative, good attention to detail with good organisational skills and the ability to prioritise effectively. Yoy should also have led a team and mentored accordingly.
What you'll get in return
This company offers excellent progression opportunities, a competitive salary, pension contributions and a collaborative fun and learning environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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