Address
Form of workJob Description
Technical Support Specialist I, Gateway
Reports To
Technical Support Manager, Operations
Job Purpose
Initial point of contact for our merchants as a part of the Payroc Gateway Support Team.
Duties and Responsibilities
- Provide client support via email and telephone.
- Process all Gateway enquiries, orders, and general administration timely and accurately.
- Coach customers to be product experts so they become increasingly self-sufficient.
- Taking the appropriate action to ensure customer expectations are fully delivered.
- Liaising with internal teams as required.
- Maintain a deep knowledge of Payroc supported gateway platforms in both integrated and standalone environments.
Qualifications
- Prior experience where you can demonstrate your passion for Technical support.
- Be able to work on own initiative as well as part of a team.
- Strong written and oral communication skills.
- Effective administration, planning and organization skills with strong attention to detail and accuracy.
- Ability to work in a fast-paced environment to provide top level customer support.
- Be computer literate (Word, Excel, Microsoft Outlook)
Travel Component
- N/A
Job Classification
- Exempt
At Payroc we are committed to the principal of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.
Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at
