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Are you someone who is passionate about providing top-class technical customer service?
At Saint-Gobain Interior Solutions, we are looking for a talented Technical Support Team Leader to be a part of our Technical Support team, focusing on our insulation brands and products. In the role, you will lead a team of Technical Advisors who respond quickly and accurately to customer enquiries thereby delighting the customer, encouraging them to return, whilst maximising SGIS specification opportunities.
Saint-Gobain Interior Solutions provides innovative, market leading and sustainable solutions that help to make our built environments better. Our aim is to make the world a better home for all by creating high performance dry lining and insulation solutions that take care of our people and the planet.
We do this with the collective expertise and know-how of our brands - British Gypsum and Isover. Together we will help our construction partners to design, manufacture and distribute products that build healthy, sustainable environments and support the wellbeing of us all.
This is the perfect time to join one of the most exciting new collectives in the construction industry working across those well-known and innovative brands.
We care about building better.
The working hours for this role will be Monday-Friday 9am-5pm, with hybrid working, preferably based at one of our UK sites but we are flexible.
What you will be doing:
- Lead and coach the Insulation Technical Support team to provide technical solutions for key customers and targeted projects
- Take a supporting role in SGIS winning more high value business
- Analyse and understand customer enquiries to develop and enhance our self-help offer through market-leading technical information
- Develop processes to ensure enquiries are prioritised then respond to accurately, thus exceeding customer needs and demonstrating our technical expertise
- Develop new and existing relationships with key customers whilst exploring opportunities to win high value specifications
- Monitor standards of competence and ensure quality, accuracy and efficiency of the teams' responses are always maintained
What we're looking for:
- Relevant technical experience with insulation products/materials in a relevant degree or within a design, specification, or technical role
- Previous experience of leading, coaching, motivating, and developing a high performing, customer facing team
- Ability to work under pressure in a customer facing environment
- Demonstrate excellent verbal and written communication skills
- Willingness to learn and participate in continuous development of technical knowledge
- Understanding of the specification route to market
A little more about us
Are Saint-Gobain an inclusive employer?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
