Technical Writer / Knowledge Manager

At the International Division of Cegedim Insurance Solutions our mission is to enable health insurers to rapidly add value through our technology solutions. Actisure is our award-winning product which has led us to become a leading worldwide supplier of software to health insurers. Actisure is an extensive platform consisting of Core back office automation, Open API and integration suite and Digital solutions serving customers and all parties in the insurance value chain.

What you're looking for?

This is a new position where you will write and edit user and technical documentation, taking ownership of our award-winning Actisure Knowledge Base (AKB) which is delivered using the Zendesk Guide Platform.

What will you be doing day to day?

• Writing and editing user and technical documentation in various formats, including but not limited to:
• FAQs
• Knowledge bases articles
• User manuals
• Release notes
• Process flows
• Training materials
• Product descriptions.

• Working with the development teams to help plan their contributions to the Knowledge Base, QA and refine the content provided on a sprint by sprint basis.

• Collaborating with teams and stakeholders across the business to collect, understand and then package important knowledge in high-quality documentation, including support and consulting teams.

• Understanding client and internal use cases and managing feedback in order to continuously improve the knowledge base’s structure and content.

• Developing your product knowledge to be able to write accurate and authoritative documentation.

• Maximising the value obtained from Zendesk, be the company expert in the product.

Who we're looking for?

You’ll be based within a commutable distance to Bristol and have the flexibility to go into the office 2 days per week. You’ll have a minimum of 2 years + experience in a similar Technical Author role writing high quality technical documentation for software products or systems. You’ll be a self-starter who is keen to learn and get hands on with the product.

What we can’t do without?

• 2 years+ minimum commercial experience writing high-quality technical documentation for software products or systems.

• A strong understanding of core IT concepts and terminology.

• Excellent communication skills, both written and verbally.

• An understanding of content strategy and information architecture principles.

• Strong visual communication skills, using diagramming and charting tools to their full potential.

Not a deal breaker but it would also be nice if you had:

• Experience of using Zendesk Guide or a similar solution.

• A background or understanding of the lifecycle of insurance products.

• A good understanding of technical architecture and terminology, including APIs and Swagger.

• Language skills such as French or Arabic.

In return you’ll be offered a long term career with training and development, fluid hybrid working and a competitive salary with great benefits package.