Telecare Officer

Telecare Officer
Lewisham
22/hr
Start date: ASAP
36/hrs a week
AKTON recruitment is working closely with the local authorities and we are looking for an experienced Telecare Officer in the Lewisham area. 3 - 6 months contract.
Main Purpose of the job:

• To provide emergency and support services to Lewisham's Telecare service users
• To offer advice and information to users, their next of kin and liaising with other council departments and outside agencies.
• To visit users in their own homes, providing assistance and care to vulnerable adults.
• To ensure the provision of a high quality and effective 24 hour service to users of Linkline in accordance with current policies and practices.
• To actively ensure equality of service delivery in accordance to the council's equalities.

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Summary of Responsibilities and Personal Duties:
To answer calls from service users on the computerised calls handling facility in accordance with procedures and the TSA code of practice. Assessing the nature of an emergency call, prioritising the level of urgency and responding accordingly.
To visit service users, driving to their homes, identifying the extent of practical and emotional support required, contacting and liaising with emergency services and other statutory /non statutory agencies when necessary.
To provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving and handling where necessary.
To undertake initial crisis support to users and their families, liaising with Adult teams, specialist hospital teams and other health care professionals.
To be responsible for any follow up action, such as contacting GP's and other medical professionals, user's next of kin and making detailed reports of actions taken.
To undertake referrals to other agencies to assist the service user and provide appropriate information to carers and families.
Knowledge
Of the issues affecting vulnerable people, including older people, disabled
people, people living with domestic violence and people living with chronic
illnesses.
Of the relevant legislation and policies relating to vulnerable people.
Of the relevant legislation relating to Health & Safety at work.
Aptitude
To develop good working relationships with a wide range of statutory
and voluntary agencies and individuals who provide services to vulnerable
people.
To work on your own initiative, to organise and prioritise own workload
To deal with confidential issues discreetly and tactfully.
Skills
Ability to use Information Technology systems.
Ability to respond effectively and be the first person on scene in emergency situations and render first aid appropriately to service users.
Ability to provide emergency assistance in the form of First Aid, resuscitation, personal care and safer moving & handling where necessary. Or be willing to attend training for this responsibility. S
Ability to follow instructions and guidance from medical professionals when more intense first aid is required, such as CPR
Experience
Of supporting vulnerable people in their own homes or within organisations or in services that provide direct assistance or care.
Of carrying out a wide range of general administrative tasks.
Good practical experience of using computerised systems
Excellent customer care experience