Telecare Officer

Telecare Officer

Working Hours

Shift: Monday to Sunday Working hours: 36 hours per week

Contract

Initially a 3 months contract

Location

Hillingdon

Salary

£20ltd per hour

Job Description

The London Borough of Hillingdon are recruiting for a Telecare Officer to support the digital upgrade Programme. The Telecare Support Officer will be responsible for supporting clients in the migration of their analogue phone line to a digital connection, carrying out client reviews and survey over the phone and scheduling appointments for equipment replacement.

Responsibilities

• Support Hillingdon call centre in the migration of analogue to digital TEC equipment
• Carrying out telephone surveys and responds to enquiries and follow through queries with appropriate course of action
• Prioritise and log all call activities (call reason and call action) and update the Telecare call handling system (Jontek answerlink)
• Contact service user / carers by telephone and carry out telephone surveys and reviews and book an appointment for an installer to visit the person at home.
• Ensure follow up are completed effectively and timely.
• Update adult social care IT systems accurately and in a timely manner.
• Be the lead Customer Services for all query pertaining to the digital upgrade of the telecare equipment.
• Work closely with Hillingdon call centre and the provider of the call response service
• Work in partnership and close liaison with other health, social care and voluntary sector partners as required.
• Attend meetings as and when required.

Requirements

• Have an understanding and interest in Telecare technology.
• Experience of call handling platform
• Enjoy working with people who are older or who have complex health needs
• Can demonstrate excellent written and verbal communication skills
• Experience of keeping detailed records and notes including databases
• Good organisational skills, be able to prioritise work and work under pressure
• Good level of general education to GCSE or similar
• Experience in Telecare installation, assessment or call handling
• Ability to prioritise your work and use own initiative
• Positive attitude
• Flexibility & responsiveness

How to Apply

If you are interested in this role, please apply with your CV and a cover letter.