Telecom Bss-Oss Business Analyst - London

Role – Senior Consultant
Technology – Telecom BSS-OSS Business Analyst
Location – London, UK
Business Unit – CMTDCG
Compensation – Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role

• Facilitate requirements gathering workshops with clients and internal specialists to identify pain points and provide solutions all while ensuring that all documented requirements are in visual or diagram formats.
• Work closely with Scrum Master to ensure all requirements are correctly and concisely documented as User Stories and assigned to appropriate Epics.
• Coordinate participation of different tech and business groups in requirements gathering.
• Work with lead developers to solve complex scalability, platform, and integration problems
• Define technical details (Workflow, integration structure, NFR) in user story which can then be developed by developers and verified by QA
• Verify & challenge the potential solutions with business stakeholders to ensure best ROI
• Advocates & effects change by influencing decision makers and persuading operational people to follow different working practices.
• Ensure that any issues and bugs raised by the development team are correctly tracked, triaged, and prioritized.
• Facilitate client feedback at appropriate stages of the development process while being able to articulate and bridge the gap between the technical areas for non-technical stakeholders.
• Introduce best practices that bring further efficiencies to defining product requirements. Learn new frameworks and tools to facilitate hand-off of requirements to the development team.
• Facilitate workshops & solution sessions to analyse business problems and identify root cause(s) that require a fix and the associated benefits.
• Taking care of the whole lifecycle from capturing requirements / idea, solutioning and implementation to confirm if solution is fit for purpose.
• Translating ideas / Requirements into actionable features, stories that can be developed and delivered.
• Perform complex impact assessments of changes to requirements and designs.

Required

• Expertise & full understanding of BSS and OSS domains.
• Experience in the OSS/BSS solution design in both mobile and fixed line services (5-10 years)
• Experience in high level solution design for large scale projects.
• Experience with inventory management systems in the telecoms area, Experience of service planning & activation tooling (e.g. Netcracker), Telco service Delivery knowledge, Telco Network knowledge like Ethernet, SDWAN, Fibre, MPLS etc.
• Experienced in identifying solutions to problems and produce detailed user requirements and wireframes.
• Understanding of solution design provided in depth and its impact on story and component workflow.
• Understanding of architecture created in depth to identify impact to multiple systems and components.
• Understanding of network elements and interactions
• Understanding and experience in working in Agile environment.
• Knowledge of TM Forum guidelines in process, information model and Open API

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms of personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.