Telephone Account Manager

About us:
Edmunds Cocktails is a young, exciting company that produces and supplies bottled cocktails to bars, restaurants, shops and consumers across the country. Founded in 2019 by two brothers, we’re a small and friendly team with big ambitions.

Due to our rapid growth, we are looking for a Telephone Account Manager to join us on the next stage of our journey. We are a small business with big aspirations, so this is a great chance to make a real impact in a vibrant, open-minded environment.

The Role:

You will be responsible for retention and growth of our existing customers, building strong and loyal relationships across a specific and growing panel of accounts. The successful candidate will be able to create and develop recurring and incremental value to both Edmunds and our customers in terms of excellent engagement, proactive support and product sales.

Outstanding customer service is paramount to our success and growth, so the successful candidate should have top class communication skills and a passion for mutual growth. Integral to this role is understanding that each account is unique and so being flexible in your approach to building relationships and ways of working with each contact will be vital.

We are a fast-moving business and constantly looking at ways we can grow mutual value and loyalty between Edmunds and our customers. The successful candidate will be responsible for two-way communications between Edmunds and our accounts, driving and delivering value-based initiatives, forecasting, monitoring and reporting progress back into the business.

We are absolutely committed to our brand being seen as best-in-class within its category, from the quality of the liquid in the bottle, to the service which our customers receive. Therefore, we ask that the successful candidate is passionate about exceeding expectations and always looking at ways to make a lasting impression and dedicated to working with the wider Edmunds’ team to deliver mutual success.

Successful candidate will be:

• Personable – Enabling strong relationships to be built with a range of accounts
• Strong Communicator – Be able to speak to people in an engaging, professional but personable manner
• Sales driven – Show initiative and creativity in driving sales
• Organised – Be able to manage your own time and prioritise actions in order to deliver great customer service and growth for the business
• Ambitious – Always thinking how we can improve and striving to be the best you can

What a typical day in the role may look like:

• Planning and executing initiatives and engagements aimed at driving growth and retention
• Using and updating the CRM software in support of relationships and activities
• Analysing sales and CRM data to identify priority engagements and activities
• Dealing with both outbound and inbound telephone calls from across your account panel to assist in areas such as problem management, opportunity management, order management and the delivery of effective and informative two-way engagements
• Processing orders, tracking problems, managing tasks and opportunities using the CRM system
• Update and maintenance of customer records and engagement/meeting notes on the company and contact records of the CRM
• Regular calls with the Sales Director, including new account hand-over discussions, performance reviews, business and progress reviews and sharing of ideas and information
• Regular period reviews and reports for both individual accounts and as part of the overall sales reporting requirements
• Generating a mutual feeling of enjoyment, fun and satisfaction in delivering first-class service and positive outcomes for Edmunds, its’ customers and contacts

Details:

• Mon-Fri, 7:30am - 3:30pm
• Reporting directly to the Sales Director
• Office-based role
• Competitive salary + 15% bonus scheme
• Private health insurance
• Share ownership scheme
• Birthdays off
• 28 Days annual leave (including bank holidays)
• Casual dress

Job Types: Full-time, Permanent

Salary: £26,500.00 per year

Benefits:

• Casual dress
• Company pension
• Employee stock ownership plan
• Free parking
• Health & wellbeing programme
• On-site parking
• Private dental insurance
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Education:

• GCSE or equivalent (preferred)

Work Location: In person