Telephone Sales Representative

Lead Generation Retail Specialist

12-month contract

Rate of pay £14.00 per hour.

Rotating shifts: 1 week 09:00 - 17:30 and then 1 week 11:00 - 19:30

Hybrid 3 days WFH and 2 days on site

We are recruiting for a Lead Generation Retail Specialist for our innovative and established client based in Milton Keynes. The main purpose of this role is to generate leads for the company's retailer network through outbound telephone prospecting and through a live chat service. On the phones you will be contacting prospective customers from a targeted data list, whilst on the live chat you will be speaking to customers who are browsing products on the on the company's website.

Responsibilities: Lead Generation Retail Specialist

• Specialists are expected to maintain an in depth understanding of FCA regulatory requirements to ensure they offer a consultative approach when discussing financial information with customers ensuring they do not breach the current regulations.
• When prospecting to customers through the Outbound Telephony sales channel, Specialists are expected to influence 30% of all customers contacted into leads for the network whilst using their understanding of our products and financial regulations to recommend suitable vehicles and offers.
• Through the LiveChat sales channel, Specialists are expected to influence 15% of all customers spoken to on the service into leads for the network, using their understanding of our products and services to locate suitable vehicles on our Online Showroom.
• Specialists are expected to maintain an in-depth knowledge of GDPR and how this relates to customer and lead data. They must ensure that all data and leads processed are accurate and complies with GDPR.
• Specialists must ensure that all contact with customers is to the high standard expected and passes all regulatory and quality checks.
• Specialists will support and liaise with the retailer and dealer networks through sharing lead and sales opportunities.

Skills / Knowledge / Experience: Lead Generation Retail Specialist

• Strong sense of integrity to ensure all FCA regulations are followed when discussing offers.
• Previous experience of working in a regulated sales environment is preferential.
• The ability to self-motivate to drive themselves to hit sales conversion targets.
• Strong rapport building skills to quickly establish relationship with prospective customers.
• Excellent attention to detail to ensure all GDPR regulations are adhered to.
• An understanding of the automotive industry and its products is preferential.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.