Advance Vauxhall Telephonist / Receptionist Bookings Agent
Join Advance Vauxhall Berkshire and become part of our dedicated Business Development Centre. As we expand our operations, we are seeking a dedicated Telephonist / Receptionist Bookings Agent to join our team and ensure the smooth operation of our workshop. It's a great opportunity for any candidates attempting to break into the automotive industry. Applicants can be put forward for specialist Vauxhall training.
Position Overview: We are looking for a positive and bright Telephonist / Receptionist Booking Agent to help with anything customer related! You'll play a key role in customer retention by creating a great customer journey throughout the customers experience from bookings to aftercare. You will be a critical point of contact for any issues that arise, with a view to problem solve and adapt to customers needs on a case by case basis
Responsibilities and Duties
- Responsible for answering inbound telephone calls & processing them appropriately.
- Making and receiving calls, queries and emails from Vauxhall customers for appointments including servicing, repairs, diagnostic work & MOTs.
- Successfully upselling when possible.
- Monitoring call back requests to ensure they are completed promptly.
- Building a rapport with customers while identifying what assistance or information they require.
- This position will be primarily customer service orientated so the highest levels professionalism must be maintained at all times.
- Being the first point of contact for our customers and professionally representing the Vauxhall brand
- Contributing to a happy, positive working and team environment.
- Rewarding commission structure in place.
- Assisting with general administrative duties in the dealership with accuracy and attention to detail.
Qualifications and Skills
- Candidates must have an excellent telephone manner, good use of probing and gaining full insight of the customers needs.
- Must be a quick learner to pick up our systems.
- Excellent interpersonal skills and a polite and helpful manner
- Confident and enthusiastic with the ability to build rapport easily with a variety of customers
- Computer literate EG. Office suite, Microsoft, Excel etc with a methodical and organised approach to work with attention to detail
- Previous experience in a similar role would be highly advantageous
Full training will be provided & there are further career opportunities within the group.
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Commission pay
- Performance bonus
Application question(s):
- What location would you be travelling from?
Work Location: In person
Job Types: Full-time, Permanent
Benefits:
- Employee discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
Reference ID: TR21