Telesales And Customer Service Executive

Description 

We are seeking a highly motivated Telesales and Customer Service Executive to join our team in the Renewables & Environment industry. As a Telesales and Customer Service Executive, you will be responsible for generating sales leads, maintaining customer relationships, and providing exceptional Customer Service. 

In this role, you will be an integral part of our sales team, responsible for making outbound calls to potential customers, promoting our renewable energy solutions, and closing sales. You will also handle incoming inquiries from existing customers, addressing their concerns, and providing prompt and accurate information. 

This position requires excellent communication skills, a customer-centric approach, and a passion for sustainability. If you are a self-motivated individual who thrives in a fast-paced environment, we invite you to join our team. 

Responsibilities 

• Generate sales leads by making outbound calls to potential customers 

• Promote our renewable energy solutions and close sales 

• Handle inbound inquiries from existing customers, providing excellent Customer Service and addressing their concerns 

• Maintain accurate and up-to-date customer records in our CRM system 

• Collaborate with the sales team to achieve team targets and objectives 

• Attend meetings and training sessions to enhance product knowledge and sales techniques 

• Provide regular reports on sales activities, customer feedback, and market trends 

Requirements 

• Proven experience in telesales or a similar customer-focused role 

• Strong Customer Service skills with the ability to build rapport and maintain positive relationships 

• Excellent verbal and written communication skills 

• Proficient in using CRM software and other sales tools 

• Self-motivated and target-driven with the ability to work independently 

• Ability to multitask and prioritize tasks effectively 

• Knowledge of renewable energy and environmental sustainability is a plus 

• High school diploma or equivalent is required; Bachelor’s degree is preferred 

Benefits 

• Competitive commission and bonus scheme 

• On-site, free parking 

• Working for one of the fastest growing companies in the U.K 

• Great progression opportunities