AddressAbout the role
The Customer Support Team forms an essential part of Oliver Kay depots by providing support to both external and internal customers. Ensuring all areas of ordering requirements are carried out to the highest standards through managing order emails, handling inbound calls and processing orders accurately. Along with dealing with queries and complaints and providing a satisfactory resolution that enhances their experience of dealing with Oliver Kay.
You’ll be responsible for handling inbound calls for order placement and queries as well as outbound calls and emails to provide commercially viable solutions for the customer within agreed limits and ensuring deadlines are met.
We need you to have a key mix of skills and be able to deploy them effectively when required and in accordance with changing customer demands. Firstly, you will need good experience of solving a variety of customer problems through effective questioning techniques, listening and negotiation skills. You must be competent and have previous experience using Word, Excel & Outlook confidently and the ability to record information accurately. Finally, you’ll bring the dexterity and organisation needed to effectively and accurately key orders at speed.
You’ll be a strong and natural communicator and team player, used to working in a busy and challenging environment. You will be motivated, organised and driven to achieve results whilst building effective working relationships over the telephone and face to face.
Due to the nature of the business we operate over 7 days, flexibility is a key requirement as you will be required to work up until 6.30pm, including roles for a permanent Saturday/Sunday shift or weekend rota.
About us
- 25 days holiday (plus bank holidays)
- A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
- Life cover that you can increase.
- Access to confidential support and counselling, when you need it.
- A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
- Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
- Get paid as you earn - access to up to 20% of your pay before payday.
- Opportunity to drive your earnings up through our incentive schemes.
