Telesales / Counter Sales - Builders Merchants

Key Accountabilities

• Identify and Capture new Sales opportunities.
• Help to exceed branch Sales, Margins and Gross profit.
• Respond positively and effectively to customer s needs.
• Agree the best possible margin when negotiating with customers in line with ledger budgets and KPI s
• Cultivate and maintain exceptional standards of customer service and ensure Lawsons Best Practice, Standards and Company Policies are met.
• Positively act as the link between your branch and your customers
• Deal with customer complaints effectively, pleasantly and in a timely manner.
• Be vigilant to prevent fraud
• Be vigilant and report any Health & Safety issues to the Line Manager immediately.

Experience & Attributes

• Previous Sales Experience in a Builders Merchants (essential)

• Demonstrates a positive, friendly and stable attitude.
• Is prepared to develop a knowledge of the company, its products and the elements required to be successfully employed in the business.
• Someone who will promote and adhere to the company s cultures, values and professionalism.
• Good interpersonal skills, confident and able to approach customers.
• Excellent communicating, influencing and negotiating skills. Both oral and written
• Ability to prioritise responsibilities under pressure and be self–motivated.
• Confidence to cold call existing and prospective customer

• Previous Sales experience

• Industry and product knowledge
• Driving license
• Good IT skills (Word, Excel, and Outlook)
Package
Salary – GBP30,000 negotiable depending on experience + Bonus

• 23 Days Holiday + Bank Holidays
• Pension Scheme
• Death In Service Scheme
• Employee Assisted Programme