Temporary Accommodation Officer

Housing Gateway Ltd and Enfield Let Ltd are seeking two motivated and customer-focused individuals to join our team as a Temporary Accommodation Tenancy Sign-Up Officer.

In this role, you will be responsible for delivering an efficient and proactive sign-up service for tenants, ensuring compliance with national and corporate policies, procedures, and statutory legislation. You will play a crucial role in understanding and meeting the needs of our customers while maintaining a positive and professional image.

Responsibilities:

1. Provide excellent customer service by effectively engaging with tenants, including vulnerable or challenging individuals.

2. Work collaboratively as part of a team to contact tenants via phone or email to facilitate the sign-up process for new online licence agreements.

3. Offer welfare advice and support tenants in applying for the housing costs element of Universal Credit, if required. 4. Utilize our digital sign-up system, Nitro, to assist tenants in completing their Enfield Let tenancy or licence agreements. 5. Ensure timely email notifications are sent to revenue and other internal departments to facilitate the processing of benefits.

6. Demonstrate proficiency in Microsoft packages, including Excel and Word, to effectively manage tenant information and documentation.

7. Possess a good understanding of both Universal Credit and housing benefit systems. 8. Exhibit strong verbal and written communication skills to effectively communicate with tenants and internal stakeholders.