Temporary Accommodation Officer (Grade F/G)

Temporary Accommodation Officer (Grade F/G)
Role purpose
The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. The role will therefore undertake
● To ensure the effective and efficient management of all Temporary Accommodation accommodation in accordance with relevant legislation, policies and procedures.
● To ensure all repairing obligations and health & housing safety rating standards are met within Temporary Accommodation provided within the Council’s own Hostel accommodation and homes leased in the private sector including that managed by external providers.
● To manage relationships with homeless households provided Temporary Accommodation including action to assist in income recovery, investigate anti-social behaviour and where needed recover possession
● To build and maintain relationships with providers of Temporary Accommodation.
● To identify safeguarding risks, welfare and support needs of residents and the
suitability of accommodation provided
● To support the Temporary Accommodation Team Manager and the Accommodation
Services Lead by contributing to the overall development of the Temporary Accommodation service.
The person
In order to successfully deliver the responsibilities of the role, you will need to:
● Question and challenge ways of working, with an understanding of the bigger picture
in terms of the corporate context and external environment
● Demonstrate agility and adaptability in mindset and ways of working
● Work successfully with key stakeholders within and outside of the Council
● Demonstrate commitment to own personal and professional development to meet the
changing demands of the role
● Demonstrate innovation and creativity
● Actively engage in positive cross organisational communications and team working
● Communicate clearly, confidently and appropriately with colleagues using the best
methods of communication for the task.
● Experience of working in a high pressured customer facing environment
● Knowledge of part VI of the Housing Act 1996 and Choice Based Lettings Schemes
(desirable)
● Knowledge of Homelessness Legislation (desirable)
Knowledge:
Knowledge of private sector housing law and security of tenure, particularly Assured Shorthold Tenancies
Knowledge of repairing and health and safety obligations relating to Temporary Accommodation and standards in the private sector
An understanding of the needs of homeless households in Temporary Accommodation
Experience::
Experience of working in a busy frontline housing service or similar and/or significant technical experience
Experience of partnership working and influencing and negotiating to achieve successful outcomes
Experience of conducting high quality casework
Skills & Abilities:
Ability to work with others to achieve excellent performance.
Has the ability to understand and assimilate complex information, and translate that information into innovation in practice and management.
Customer service focused, able to develop productive working relationships and respond effectively to challenging behaviours from customers
Ability to communicate verbally and in writing to a range of audiences including customers, advocates and external stakeholders
Has excellent administration and organisational skills with close attention to detail
Ability to think, plan and act with a creative approach to problem solving and delivery in demanding circumstances and with competing priorities to ensure deadlines are met
Hours Per Week:
Start Time:
End Time:
Pay Per Hour: £16.74
Location: Kingston Upon Thames, South West London
Should you wish to apply for this job opportunity, please, send an up to date CV.
Should you wish to apply for this job opportunity, please, send an up to date CV.