Temporary Customer Service Advisor

Temporary Customer Service Advisor - Romsey SO51 - £10.53 per hour + Bonus

We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This assignment will be for around 4 months to begin with, plus permanent roles will also be available to apply for.

As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat, or post.

Duties for the Customer Service Advisor:

• Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat, or post
• Handle and resolving customer complaints
• Chase customer orders, refunds, providing product information and all other Customer Service related help
• Consistently provide a strong level of Customer Service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
• Supporting other departments in line with business requirements

Competencies of the Customer Service Advisor:

• Have a previous Customer Service background in office, retail or hospitality environments
• Experience in complaint handling to ensure customer satisfaction
• Excellent telephone manner and strong communication skills
• Good IT skills including use of e-mail and Microsoft products
• Work as part of a team, support colleagues and promote a positive team spirit
• A-C Grade in English GCSE

Hours:

• Full time - 40 hours per week - 5 days over 7, including one shift - 11:30 - 20:00 during the week and 1 day at the weekend.

Pay

• £10.53 per hour plus holiday pay and call quality bonus.

The Customer Service Advisor role may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.

Free parking is provided, and the company is a 5 minutes walk from the train station.