Temporary Customer Service Advisor

Temporary Customer Service Advisor - Romsey SO51 – £10.53 per hour + Bonus
We are pleased to be working with a friendly and established company based in Romsey which is looking for Temporary Customer Service Advisors. This assignment will be for around 4 months to begin with, plus permanent roles will also be available to apply for.
As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat, or post.
Duties for the Customer Service Advisor:
* Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat, or post
* Handle and resolving customer complaints
* Chase customer orders, refunds, providing product information and all other Customer Service related help
* Consistently provide a strong level of Customer Service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
* Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
* Supporting other departments in line with business requirements
Competencies of the Customer Service Advisor:
* Have a previous Customer Service background in office, retail or hospitality environments
* Experience in complaint handling to ensure customer satisfaction
* Excellent telephone manner and strong communication skills
* Good IT skills including use of e-mail and Microsoft products
* Work as part of a team, support colleagues and promote a positive team spirit
* A-C Grade in English GCSE
Hours:
* Full time - 40 hours per week - 5 days over 7, including one shift - 11:30 – 20:00 during the week and 1 day at the weekend.
Pay
* £10.53 per hour plus holiday pay and call quality bonus.
The Customer Service Advisor role may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.
Free parking is provided, and the company is a 5 minutes walk from the train station