Address
Form of work
SalaryWe have an exciting opportunity for multiple Customer Service Advisors to join our client on a temporary basis (with permanent roles available) in Romsey!
Role:Customer Service Advisor
Hours: 40 hours per week (working 5 days out of 7) including one day at the weekend and one 11:30-8pm shift in the week on a rota basis.
Start date: 05/02/24
Salary: £21,902 plus holiday pay and additional call quality bonus.
The ideal candidate:
- Great telephone manner and Customer Service skills.
- Previous complaint handling experience, and the ability to remain calm in difficult situations.
- Working as part of a team and supporting colleagues.
- Good IT skills including email and Microsoft systems.
- Able to solve problems and make logical conclusions.
- Can communicate effectively verbally and in writing.
Role:
- Dealing with incoming calls and emails from customers.
- Maintain follow up contact with customers regarding their products.
- Complaint handling - chasing customers orders, refunds and provide product knowledge.
- Support other departments in line with business requirements.
Benefits:
- Remote or hybrid working after 7 weeks of training in the office.
- 29 days of holiday including bank holidays once permanent.
- Free gym membership once permanent.
- Regular team incentives and days out.
- Free on-site parking or a short walk from the train station.
- Employee Assistance programme.
Please contact us if you are available to start on the 5/2/24!
