Tenancy and Estate Management Officer
Charnwood, Leicestershire
Temporary
Full Time
We are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis.
The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality Tenancy and Estate Management services to our customers while upholding the vision and business objectives of the company.
Requirements

• Previous experience in a similar role within Social Housing / property/ tenancy sustainment


• In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness


• Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner


• Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines


• Good working knowledge of statistical analysis, and understanding of financial issues


• Knowledge of the Welfare Benefit system

Role Expectations

• Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike


• Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment


• Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations


• Take ownership of the Tenancy and Estate Management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy


• Participate in reviews of Tenancy and Estate Management strategies, policies, and procedures, contributing to the development and implementation of team objectives


• Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely


• Develop working relationships with colleagues, as well as key partners


• Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk