Address
Form of work Tenancy & Compliance Manager
Location: Chelsea
Salary: £24,000
Working Hours: Mon-Fri 8.30am-6pm + Saturdays on rotation from home
This is an exciting opportunity for a customer service focused individual to join a vibrant and established lettings office in Prime Central London. Full training will be provided, any property experience is a bonus but not a necessity.
Your role will be to oversee a dedicated portfolio of non-managed tenancies providing exceptional customer service to both Landlord and Tenant. You will be responsible for all aspects of non-managed tenancies for their entire duration and to ensure the tenancy runs smoothly and in line with the contract.
Daily Duties
From ensuring all the tenancy documentation is accurate and compliant from the offset, arranging pre-tenancy and end of tenancy works to offering help and advice as required. You will have a range of administration tasks in this role alongside ad-hoc requests as they arise.
* Arrange and book pre and end of tenancy works
* Checking deal files are accurate and correctly uploaded
* Ensuring all necessary paperwork is sent to the tenant and landlord
* Responding to any general tenancy issues
* Providing support to the Lettings and Property Management teams
* Responding to queries as they arise and within 24 hours
* Deposits releases and assisting with queries related to deposit releases between Landlords and Tenants)
Qualifications & Experience
Ideal for a recent graduate with some strong customer service and some administration experience. Property experience
Characteristics
* Self-motivated
* Organised & focused
* Well presented & professional
* Strong communicator with exceptional attention to detail
* Ability to provide excellent customer service
* Genuine interest in a challenging, exciting role with the opportunity for career development
Skills
* Ability to prioritise, multi-task and have excellent time management
* Proficient in IT and data inputting
* Team player, sociable with a positive mental attitude
* Strong personal values
* Ability to problem-solve
If you have the relevant skills and experience and are motivated to start your career in the property industry, apply via the advert today!
