Tenancy Progression Coordinator

Tenancy Progression Coordinator - Property

Location: Reading

£26,500 to £27,500 depending on experience

Currently working in lettings, property administration or customer service with an interest to join a Build to Rent sector property sector?

I am working closely with a highly regarded BTR provider, who are looking to hire a Tenancy Progression Coordinator due to their expanding portfolio. You will assist the Lettings team in all matters relating to the prompt and appropriate letting of properties and to administer new tenancies to relevant deadlines, from the point of reservation until move in as allocated by the Lettings Team.

Responsibilities:

• Administer new tenancies to relevant deadlines, from the point of reservation until move in as allocated by the Lettings Team.
• Ensure regular communication with tenants as well as internal stakeholders such as Lettings Consultants in relation to the progression of Lettings applications.
• Maintain customer satisfaction levels through effective management of the move in process for each customer. Ensure a high level of surveys are completed with satisfactory comments/ratings.
• Manage the tenancy referencing process ensuring all outstanding references are regularly chased in a timely manner. Ensure that we are in receipt of completed and passed references for the tenants prior to the move-in and the system records are up to date.
• Deal with incoming enquiries by telephone and emails. Acting as the point of contact for customers during the referencing and pre-tenancy process.
• Draft and issue tenancy documentation and taking up front payments relating to the tenancy/move in as well as setting up Direct Debits for ongoing rental payments.
• Maintain and update database in relation to all live applications. Ensure the system is kept up to date with the status of each file and each deal is checked against the internal process prior to key release.
• Ensure costs are minimised and income maximised by effective management of application process.
• Ensure compliance with all relevant processes including ensuring compliance documents are issued to each household ahead of their move in date.

Desired experience:

• Strong organisational and administrative skills gained within a similar public facing, commercial environment such as a reputable letting agency or Build to Rent provider.
• Proven knowledge and experience of the London Lettings Market including the compliance and legal requirements within the sector and Assured Shorthold Tenancy Legislation.
• Excellent diary/time management skills with the ability to work to specified processes under pressure, prioritise workload and deliver on targets whilst maintaining service levels in a fast-paced lettings environment.
• Outstanding customer service skills (both internally and externally) and excellent verbal and written communication skills.
• Demonstrable attention to detail and a collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Proficient in presenting and interpreting information accurately and professionally.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• ARLA qualification is desirable.
• Excellent IT skills including MS Office Suite and lettings management systems.
• A strict adherence to confidentiality regarding all forms of information and data.

In return for hard work the company offer a competitive salary plus commission. Internal promotions are also a regular occurrence in this team.

If this role is of interest, please apply online or contact Eden Kendall on for more information.