Tenancy Services Officer

A fantastic opportunity has arisen for an Interim Tenancy Specialist (ASB / Fraud) to work with a leading Housing Association covering a patch over Suffolk, Cambs and Essex.

This is a remote position, you will be required to attend the office (Norwich) once a month and travel across the region to conduct your duties

Reporting to the Tenancy Specialist Manager, you will provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field-based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken.

Your key duties as a Tenancy Services Officer;

• Provide effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action.
• Decide on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims.
• Manage all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region
• Prepare legal files and managing legal action cases for tenancy enforcement and fraud.
• Represent HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required.
• Manage complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc.
• Liaise with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings.
• Liaise with internal and external agencies such as Women's Aid, NFI, local authorities, mediation, solicitors or support services.

What you will need;

• An excellent understanding of anti-social behaviour and/or tenancy fraud.
• Excellent knowledge of relevant legislation in respect to tenancy management, fraud, ASB and legal disrepair
• Experience of investigative interviewing, ideally for fraud and/or ASB.
• Good investigative, intelligence gathering and problem-solving skills.
• Excellent communicator, able to adapt approach to the audience.
• Ability to travel across the region.
• Able to work early mornings or evenings if required to support investigation work.

Desirable skills;

• Knowledge and understanding of Data Protection and how it applies in investigation work.
• Experience of preparing and presenting cases at court.
• Counter Fraud Specialist qualification.

If you are interested in this opportunity, please submit your CV for consideration.