Ticketing Assistant

Please complete and return the official application form

CONTRACT TYPE: Casual

HOURS: 0 Hour

LOCATION: Bramall Lane

LINE MANAGER: Ticketing Manager

RATE OF PAY: £11.44 per hour

POST REFERENCE: BL052024-TA

An exciting opportunity has arisen for a Ticketing Assistant to join our Ticket Office Team and play a key role in fan engagement initiatives.

As a Ticket Office Representative, your primary responsibility will be to ensure a smooth and efficient ticketing process, enhancing the overall supporter experience. You will be responsible for processing online ticket orders, responding to inquiries, and handling ticket sales with professionalism and courtesy. Your dedication to service excellence will contribute to our goal of building long-term relationships with our valued supporters.

Role Responsibilities:

• Manually process online ticket orders.
• Respond to box office email enquiries as and when necessary.
• Responsible for balancing daily takings and reconcile any ticket issue.
• Deal with enquiries and correspondence in a polite and effective manner.
• Selling ticketing and other related products.
• Reporting any complaints raised to the Ticketing Assistant Manager and / or Ticketing Manager.
• General administration and other duties as required within the Ticket Office.
• Any other reasonable requests as directed by management.

Club Wide Responsibilities:

• To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
• To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognize your responsibility to the Club's Safeguarding agenda.
• To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
• To adhere to the Club's Equality, Diversity, and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.

Essential Criteria for the Role:

• Basic Math and English skills
• Prior experience in a customer facing role.
• Experience of dealing with the public.
• IT Skills
• Organizational Skills
• Excellent inter- personal skills and a confident communicator
• Excellent personal presentation
• Good attendance and timekeeping
• Prior experience of using a ticketing system would be advantageous.

Desirable Criteria for the Role:

• Level 2 or equivalent in Customer Service
• Working within a Ticketing or Shop Environment

Application Process
Please download and save the application form before inputting information. If you require a paper copy please contact the HR department careers@sufc.co.uk or call 0114 253 7200.

Completed application forms must be submitted via email to careers@sufc.co.uk stating the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU.

Closing Date: Thursday 16th May 2024.
Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above.

SHEFFIELD UNITED APPLICATION FORM REQUIRED

Please download and save the application form on our website.

Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.

Equality and Diversity
Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at careers@sufc.co.uk

Safer Recruitment
Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club's Safeguarding Statement please access the following link:
sufc.co.uk/club/policies/safeguarding-policy

Job Type: Zero hours contract

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 16/05/2024
Reference ID: BL052024-TA