Title:  Local Service Manager

Local Service Manager

Hilltop House, Bury St Edmunds

£38,559 - £40,589

37.5 hours per week

Do you want a role where no two days are the same and you will be making a real impact to the lives of our customers?

How great would it be leaving each day knowing that you have made a difference to people’s lives and achieved outcomes?

We have an opportunity for an enthusiastic and experienced individual to join our management team at Hilltop House in the role of Local Service Manager. If you’re a great communicator and able to encourage, motivate and direct a staff team and have a good understanding of CQC standards, then we would love to hear from you as we may have your perfect opportunity.

Hilltop House provides personal care and support to our customers who are aged 18 or over and living with a range of physical disabilities. Set three miles from the town centre of Bury St Edmunds, Hilltop House has 12 unfurnished one-bedroom flats.

We’re very proud to have a Great British Care Award for Putting People First/Personalisation and have been highly commended by the Suffolk Care Awards in recent years. We also have an Outstanding rating from the CQC.

You will be responsible for effectively leading a large staff team to ensure that all Customers receive focused support. The role will ensure effective support systems are in place and also co-ordination of staff teams.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

Read more about Hill Top House on our website

The role of Local Service Manager will include:

• Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
• Developing and maintaining relationships with customers and relevant external agencies, liaising effectively with statutory and voluntary partners
• Overseeing the overall delivery of the housing management of the property
• Delivering contract KPI’s
• Overseeing the service’s financial performance and managing the budget to maximise income
• Managing the recruitment, performance management and development of staff
• Flexibility around working hours is expected in accordance with the needs of the service
• Responsibility for health and safety in the service

Skills and experiences:

• Previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem solving skills
• Strong communication skills and the ability to remain calm under pressure
• Compassionate, caring and hard working with a hands-on approach to care management
• You will have experience of working in a personalised way supporting customers to maximise opportunities for personal development
• Proven ability to liaise effectively with statutory and voluntary partners
• Good information technology skills with a working knowledge of MS Teams, Word & Excel. Training will be provided for additional computer systems in use.
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £38,559 per annum rising to £40,589per annum after 12 months, subject to satisfactory performance
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign clickhere

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how you can #BeYourBest

Closing Date: 21 January 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn and YouTube.

Together we can be our best so that our customers can be their best.
#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.