Title:  Support Worker

Support Worker

Norton Road, Stockton-on-Tees

£11.52

37.5 hours per week

Do you want a role where no two days are the same and you will be making a real impact to the lives of our customers?

Are you passionate about supporting people?

If this sounds like you then we may have your perfect opportunity!

We’re seeking an enthusiastic Support Worker to make a real difference to the lives of our customers. Norton Road comprises two buildings: one with six two-bedroom flats, and one with five one-bedroom flats, 7 studio flats and a crash pad. We provide supported housing for young people and adults aged 16 and over, who are homeless or at risk of homelessness.

We value our team and encourage learning and progression through our comprehensive induction programme, as well as ongoing training to develop new and existing skills and encourage progression. We have our own Learning and Development Academy, who provide a wide range of training courses, open to all.

Sanctuary also offers a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.

If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team.

Shifts are 8am - 4.30pm, 1.30pm - 10pm and 10pm - 8am

The position of Support Worker is referred to internally at Sanctuary as Project Worker.

Read more about Norton Road on our website

The role of Support Worker will include:

• Supporting our customers to maximise their independence and move forward with their lives
• Assisting with assessing customers’ needs by writing and updating customer notes/support and risk management plans
• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Contributing to the financial sustainability of services provided, such as assisting with budget setting, managing voids to achieve optimum occupancy levels, and minimising rent arrears
• Working with external agencies to support customers in accessing specialised support services
• Handling occasional emergency/challenging situations
• Some health and safety responsibilities e.g., fire safety checks

Skills and experiences:

• Sound knowledge of housing management including voids and arrears management
• Good understanding of occupancy agreements
• Previous experience working with people who have experienced homelessness is essential
• The ability to work on your own initiative, sourcing innovative solutions to enhance the independence of customers
• A positive and accepting approach to customers whatever their needs
• Ability to keep accurate records and clearly communicate relevant information
• Basic knowledge of Microsoft Word and Excel or similar
• NVQ3 in Health and Social Care, or willing to work towards

Why work for us?

We’re united in working together to help customers on their pathways for independence, and our people are the single, biggest influence on our success.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

We won the West Midlands Care Employer Award 2022-23, in recognition of our commitment to our staff and supporting our teams to be their best. We’ve also been awarded Investors in People Gold status for the second time – because we value our people and have a strong focus on inclusion, teamwork, and empowerment.

We’re committed to providing an inclusive and supportive work environment where you can grow and thrive. And like our customers, we know everyone is different, and we’ll support you to be your best self. We’ll develop your skills and experiences, celebrate success, and turn any setbacks into motivation.

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• £11.52 per hour
• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

We’re proud to support the Department of Health and Social Care’s campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign clickhere

Read the full job profile here

Download our Recruitment Pack to learn more about Sanctuary culture and how we can support you to #BeYourBest

Closing date: 3 March 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our careers page, or find us on Twitter, Facebook, LinkedIn, and YouTube.

Together we can be our best so that our customers can be their best.

#BeYourBest

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.