Tmo Liaison Officer

LONDON BOROUGH OF HACKNEY

TMO Liaison Officer

Job Number: HCAA01942
DBS Required: No
Agreement Type: Permanent
Work Pattern: Full Time
Contracted Hours: 36
Salary: £40,005 - £41,286

The Tenant Management Organisation (TMO) Services Team within Hackney Council is looking for an experienced professional to work with our TMOs to deliver excellent services to their residents. Housing is a top priority in Hackney, this is a fantastic opportunity to develop your management skills as part of a small team that works closely with TMO staff and board members as well as with other departments and teams within Council.

As one of our TMO Liaison Officers, you will provide strategic and operational support to existing TMOs in Hackney and develop and maintain an effective client monitoring system. You will advise on and monitor TMO governance, financial performance, and service delivery. You will also support and monitor the progress of residents’ groups that wish to become TMOs and provide expert advice to TMOs who wish to take on additional responsibilities.

We need someone with excellent written and verbal communication skills who can develop effective professional working relationships with both internal and external stakeholders at all levels. You will need to be able to analyse and evaluate data, understand complex legislation, and give clear guidance and advice. You will also be able to resolve complex issues or complaints.

This role would suit someone with a background in housing, governance, compliance, or finance. The successful candidate should have a good understanding of, and a commitment to, social housing and resident involvement. You should also be familiar with a range of IT packages.

To thrive here you will need a good eye for detail and a flexible approach. The nature of the work means you may spend time away from your desk working with TMOs and other departments and teams within Council. You will also be required to work some evenings and weekends. You should be passionate about providing good quality housing services and be keen to bring new ideas to improve our internal systems and processes.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought-after areas to live in London with good schools, parks, and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge, and experience.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions or any part of the application form.

This application process replaces a supporting statement.

Closing date for applications: 09 June 2024 (22:59)

Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk