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SalaryYour Coop are looking for a Tour Operations Specialist Sales - Team Leader to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office, and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Tour Operations Specialist Sales - Team Leader, you will be:
•Lead by example and drive and maintain a professional selling culture within the sales team
•Support the Sales team on a day-to-day basis to maximise sales opportunity and achieve the revenue and margin targets.
•Assist in training of new recruits ensuring that new starters are integrated effectively into the team
•Deputise in the absence of the Operations Manager to ensure the sales function continues to operate to optimum efficiency and performance levels
•To Provide knowledge and support to convert B2B sales via our Coop Retail branches, Consortium members and homeworkers.
•Prepare detailed, accurate and high-quality itineraries, selecting the most appropriate flights, accommodation, and excursions.
•Demonstrate unrivalled customer service by continuously going the extra mile and maintaining relationships for repeat business
•Sell a variety of destinations and products, including tailor made itineraries, Cruise packages, Eurostar, long & short haul, City Break experiences and more.
•To surpass sales targets and maximising selling opportunities of Coop Holidays recommended products at every opportunity
•Actively participate in training to enhance knowledge and personal development
•Provide first level support to customers on any queries they may have on their booking or Coop Holidays products.
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.
As a Tour Operations Specialist Sales - Team Leader, you will be:
•Lead by example and drive and maintain a professional selling culture within the sales team
•Support the Sales team on a day-to-day basis to maximise sales opportunity and achieve the revenue and margin targets.
•Assist in training of new recruits ensuring that new starters are integrated effectively into the team
•Deputise in the absence of the Operations Manager to ensure the sales function continues to operate to optimum efficiency and performance levels
•To Provide knowledge and support to convert B2B sales via our Coop Retail branches, Consortium members and homeworkers.
•Prepare detailed, accurate and high-quality itineraries, selecting the most appropriate flights, accommodation, and excursions.
•Demonstrate unrivalled customer service by continuously going the extra mile and maintaining relationships for repeat business
•Sell a variety of destinations and products, including tailor made itineraries, Cruise packages, Eurostar, long & short haul, City Break experiences and more.
•To surpass sales targets and maximising selling opportunities of Coop Holidays recommended products at every opportunity
•Actively participate in training to enhance knowledge and personal development
•Provide first level support to customers on any queries they may have on their booking or Coop Holidays products.
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off
