Trade Branch Manager

ROLE:Trade Branch Manager
HOURS:44 per Week - Permanent Role
SALARY: Up to £40,000 basic salary, bonus earning potential of up to £10,000 annually, and a New Branch Opening Bonus

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

We are delighted to that we are growing our Trade Branch Network, and that we are opening a brand new Trade Branch in Tonbridge very soon. We have an exceptional opportunity for a Branch Manager to join our team, and lead our new branch towards success. We offer an exceptional basic salary, monthly branch bonus, and a further New Branch Bonus, in addition to exceptional training and support, and fantastic career opportunities.

Our Trade Branch Network roles offer a host of benefits, unlike many other Trade Networks. We are working hard to support your work/life balance in the following ways:

• We have a Christmas shutdown period
• We only work occasional Saturdays, on a rota basis
• We don't open our branches on Sundays
• Our branches close at 4:30pm during the week, we support your work/life balance!
• We offer a FREE Healthcare plan for all our employees
• Exceptional monthly Branch Bonus
• Industry leading induction and training programmes
• Our Trade Branch Network offers genuine opportunities to make a difference, and provides many exciting career pathways within Eurocell

WHAT WE OFFER:

• You will be rewarded with a very competitive basic salary of up to £40,000 per year
• An excellent monthly bonus scheme, which added to your salary is up to another £10,000 per year
• A New Branch Opening Bonus of up to £4,000
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• *NEW for 2023* Free Healthcare plan for all employees
• *NEW for 2023* Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary
• Christmas shutdown
• Saturdays only on a rota, and no Sunday working!
• Our branches close at 4:30pm during the week, we respect your work/life balance!
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career

WHAT OUR BRANCH MANAGERS DO:

• Lead their Branch, and use their team management skills to lead and develop their branch team
• Build key stakeholder relationships to deliver branch objectives
• Seek innovative ways to add value to the branch and the wider business
• Have autonomy to make commercial decisions to ensure sales and growth targets are achieved
• Promote a strong customer satisfaction focus
• Address and resolve customer issues in a timely manner
• Lead and manage team communications and meetings
• Identify and mitigate risks
• Ensure their Branch operates as effectively as possible
• Develop relationships with their customers, and enhance the sales and customer experience within the branch
• Manage day to day Branch operations and the branch team in order to deliver excellence
• Manage team absences and deployment
• Support the regional teams with recruitment
• Provide exceptional customer service and operational standards and ensure Branch sales targets are achieved
• Support training and maintain training records for Branch staff
• Promote a 'Safety First' culture, and lead by example
• Create an environment aligned with Eurocell's sustainability goals

WHAT WE NEED FROM OUR BRANCH MANAGERS:

• Our Branch Managers are hands-on, lead by example, and are focused on driving their team to reach sales and branch targets
• Passion and energy to deliver exceptional customer service and achieve business targets
• A customer focused approach, happy to serve customers and proactively engage with potential future customers
• A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
• Comfortable with the autonomy to make the right commercial decisions when managing issues or complaints
• Good organisational skills, drive and leadership abilities to manage a branch effectively
• A full and valid driving license is essential
• Strong management skills and experience of leading a team
• Experience within a similar management role ideally in a trade / builders merchant /retail, glazing or uPVC environment could be a distinct advantage