Trade Counter/Warehouse Operative

Our client in the Denton area are looking for a Trade Counter/Warehouse Operative to join their team.

Working hours are Monday - Friday 8am-5pm

The Role:

The main role of the Trade Counter Service Assistant is to focus on delivering exceptional customer service to the clients within the Trade Counter, whilst supporting all aspects of the sales activities within the department and providing assistance to the TC Manager

Main Duties:

• Providing face to face customer service
• Placing orders on the Access Supply Chain system for customers
• Ensure customer's order are processed efficiently and within timescales set
• Taking cash and card payments over the Trade Counter
• Ensure the accuracy of the Daily Sales Spreadsheet
• Ensure the accuracy of the recording of all type of sales orders (Cash, Credit Card, Accounts and others)
• Fulfil all elements of customer orders
• Picking orders in the Warehouse
• Checking orders against paperwork prior to despatch
• Ensure the relevant paperwork is provided with customers' orders
• Work to deadlines as set out by the Trade Counter Manager
• Liaise with all other departments
• Vehicle loading/Unloading
• Promote and drive product and Trade Counter Incentives to ensure maximum sales and exposure
• Ensure high levels of housekeeping are maintained within the Trade Counter at all times
• Ensure the returns area is managed in-line with health and safety procedures
• Ensure you are presentable at all times in-line with company uniform policy
• Assist in developing/building strong customer relationships
• Keeping the Trade Counter always stocked and tidy and helping customers at all times

Candidate specification:

• Possess a passion for customer service excellence
• Ability to work as part of a team
• The ideal candidate will have some warehouse experience
• Numerate and possess basic IT skills
• Ability to work un-supervised at times
• A strong work ethic and the ability to deliver under pressure
• Effective problem solver
• Ability to multi-task, prioritise a busy workload and use initiative
• Able to show a willingness to learn about the business

Essential

• Experience of working in a Trade Counter environment/sales environment/warehouse environment
• Working within a warehouse environment
• Educated to GCSE Standard or above

Desirable

• Experience in the KBB industry
• Product knowledge relating to component and complete kitchens
• Experience of using Access Supply Chain
• Experience/knowledge of 'adding value' and 'upselling' to customer's sales

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