Trading Operations Improvement Manager

TRADING OPERATIONS IMPROVEMENT MANAGER

Salary: £35,000 per annum pro rata

Reports to: Operational Support Manager

Department: Marketing, Fundraising and Engagement

Location: Home-based or Sterling House, Oxford (1 -2 days per week). Please note that, if home-based, there will be regular travel expected to Oxford (to be discussed during Interview)

Employment type: 9 month fixed-term contract

Working hours: 35 hours per week

Closing date: Sunday 11 February 2024, 23:55 *

* Please note that we may close this role earlier than stated, therefore early application is encouraged to avoid disappointment.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone determined, someone like you.

We have an exciting opportunity for you to join us as a Trading Operations Improvement Manager. We need you to develop, manage and monitor the delivery of the support required for our Trading team by the Internal support teams. You will understand processes, produce documentation including RACIs and annual delivery plans. As a result, you'll work closely with internal teams to improve SLAs, moving to an excellent standard of delivery.

What will I be doing?

• Working across Trading and the Operational Support Team (OST) to ensure the delivery of all administrative support required for our store and field teams

• Building and maintaining excellent knowledge and understanding of the Trading/OST systems, tools and processes and strive for continuous improvement

• Ensuring full process documentation and process flows for all activity are kept up to date

• Creating a full year and ongoing yearly delivery plan of the support required for Trading by the OST to ensure annual cycles of activity still take place with appropriate timing

• Developing and maintaining a solid understanding of the regulatory, legal and operational risk environment

• Responsibility for the development and diligent file management of all projects, processes and activity under remit

• Supporting and being a key representation in the implementation of Volunteer Management System (VMS) for Trading, and being responsible for the production of training documents relevant to this area.

What skills are you looking for?

• Experience of operational and resource planning

• Experience building collaborative and effective relationships with internal stakeholders

• Proven ability to work on own initiative, assess priorities and be proactive in making recommendations

• Proven ability around process improvement

• Ability to manage workload and priorities for self and others

• Strategic thinking, making future focussed, data driven decisions and articulating these clearly

• Capable of implementing and managing change in a dynamic and diverse organisation

• A strong sense of self awareness, allowing you to play to your strengths and manage your development areas.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.

Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.