Company

East Midlands RailwaySee more

addressAddressKettering, Northamptonshire
type Form of work- Permanent
salary Salary£35,563.33 a year
CategoryHuman Resources

Job description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the On Train Customer Service team make a crucial contribution to this.

Eight times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

At EMR we want to proactively embrace diversity across our workforce and recognise that we are under-represented in terms of females and ethnic minority groups. We’re therefore taking positive steps to promote a positive and inclusive culture; we welcome applications from those that identify with these groups to better represent our communities.

We have an amazing opportunity to join #teamEMR as a Train Manager based at Kettering!

We pride ourselves on delivering excellent customer experience through our customer promise, the Train Manager plays a huge part in that and will provide day to day management of the On-Train operations on our services. You will assist in developing professional, highly motivated and enthusiastic teams on board, whilst ensuring consistent, excellent customer service standards are maintained. Our Train Managers must be passionate about delivering high levels of customer service; with a natural instinct for working well with others in this face-to-face role.

The Train Manager will:

  • Provide exemplary levels of customer service
  • Ensure the safety of customers at all times
  • Provide customers with advice and guidance as necessary
  • Maintain high standards of personal appearance, hygiene and conduct
  • Check and verify tickets
  • Supervise all On-Train customer service activities to ensure that high standard is maintained at all times
  • Check equipment, cleanliness and general customer environment for the train to ensure that all is in order
  • Where shortcomings exist take further action by either correcting or reporting faults
  • Be visible to customers and team at all times
  • Manage overall financial responsibility for any cash transactions made on board, and for control of stock and equipment.

You will be assisting customers as necessary, providing exceptional customer service at all times, this is on the good days and during times of disruption and busy periods, come rain or shine. This role is shift work based on a rota to provide customer service for all our passengers from the first train in the morning to the last train at night. So you will need to be flexible in order to work the shifts and live within 60 minutes of the station.

You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates! There is classroom training for all the rules and procedures and then a mentor period out on the station. The successful candidate will be required to undertake a safety critical medical and drug screening. An element of the safety critical medical is the satisfactory completion of a railway standard colour vision tests.

Here's a bit about life at EMR..


The recruitment process for the Train Manager role is thorough as we are looking for the right candidates with the ability to manage the safety critical/ operational side to the role as well as provide an amazing customer experience to our customers.

Stage 1 – Submit a great application online and upload your C.V. (We operate blind screening please remove personal details from your CV).

Stage 2 – Psychometric testing (online)

Stage 3 - If you pass the tests, you will be invited to an assessment day which will involve group activities and a competency based interview.

If you are successful at the assessment day you will either, be offered an immediate vacancy, or you will be placed into the Talent Pool for a maximum of 12 months. During those 12 months, you will not need to apply for this role again. As and when we have Train Manager vacancies arise, we will be able to pick up the phone and make a job offer.

As well as a competitive salary, we’ll also offer you:

  • Excellent Railway Pension scheme
  • Free travel on East Midlands Railway, LNER and Train Operating Companies under Abellio
  • Friends and Family discounted Tickets on the EMR Network
  • 75% discount on National Travel (inc partner and dependants)
  • Various training opportunities
  • …and many more!

Email details to a friend
Apply Online


We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.

Refer code: 3117679. East Midlands Railway - The previous day - 2024-04-01 14:05

East Midlands Railway

Kettering, Northamptonshire
Popular Train Manager jobs in top cities
Jobs feed

Site Agent

Keyman Personnel

Birmingham, West Midlands

£320 - £360/day Varying on Experience

Graduate Acoustic Consultant - Brighton

Penguin Recruitment

Brighton, East Sussex

£26,000 - £28,000/annum

Account Manager

Dca Recruitment

London, England

Building Surveyor

Contract Scotland

Glasgow, Scotland

Graduate Fire Engineer

Brandon James

London, England

£30,000 - £40,000/annum

Senior Quantity Surveyor

Randstad Construction And Property

Bath, Somerset

£65,000 - £80,000/annum

R&D Technologist

Srg

Merseyside, England

£30,000 - £40,000/annum

Repairs Planner

Build Recruitment

Hammersmith, Derbyshire

£17 - £17.97/hour

Logistics Planner - Ollerton

J. Murphy & Sons Ltd

Ollerton, Shropshire

Senior Construction Manager

Ljb Recruit

London, England

£70,000 - £80,000/annum

Share jobs with friends

Related jobs

Train Manager

Training Manager

Debbie Burbage Recruitment

Competitive salary

Northamptonshire, England

3 weeks ago - seen

Commercial Training Manager

Groomfield Recruitment Ltd

Daventry, Northamptonshire

2 months ago - seen

Graduate Management Trainee - Northampton

Enterprise Mobility

On Application

Northampton, Northamptonshire

2 months ago - seen

Commercial Training Manager

Groomfield Recruitment Ltd

Competitive

Daventry, Northamptonshire

2 months ago - seen

Commercial Training Manager

Sf Recruitment

40000.00 - 43000.00 GBP Annual

Daventry, Northamptonshire

2 months ago - seen

Commercial Training Manager

Sf Recruitment

Northamptonshire, England

2 months ago - seen

One Year Management Placement / Internship - Corby

Enterprise Mobility

21500.00 - 21500.00 GBP Annual

Corby, Northamptonshire

2 months ago - seen

Leadership & Management Trainer

Humberside Police

£27,789 - £32,772 a year

Cottingham, Northamptonshire

2 months ago - seen

National Training Desk Manager

Vp Plc

£30,000 to £36,000 per annum

Wellingborough, Northamptonshire

2 months ago - seen

Animal Training & Behaviour Manager

National Animal Welfare Trust

Watford, Northamptonshire

3 months ago - seen

General Manager In Training- East Midlands

O'neill's

Northampton, Northamptonshire

3 months ago - seen

One Year Management Placement / Internship – Northampton

Enterprise Rent-A-Car

Northampton, Northamptonshire

3 months ago - seen

International Administration Manager / Hybrid - Education, Training

Dsa Executive

40000.00 GBP Annual

Wellingborough, Northamptonshire

3 months ago - seen

Graduate Management Trainee - Daventry

Enterprise Mobility

Competitive

Daventry, Northamptonshire

3 months ago - seen

International Administration Manager / Hybrid - Education, Training

Dsa Executive

£40,000 Annual

Wellingborough, Northamptonshire

3 months ago - seen

One Year Management Placement / Internship - Northampton

Enterprise Mobility

21500.00 - 21500.00 GBP Annual

Northampton, Northamptonshire

3 months ago - seen

Graduate Management Trainee - Northampton

Enterprise Mobility

26100.00 - 26100.00 GBP Annual

Northampton, Northamptonshire

3 months ago - seen

Graduate Sales & Business Management Trainee

Bridgewater Resources Uk

£27,500 per annum

Northamptonshire, England

4 months ago - seen