Training Advisor

Optimise by Recruitment is excited to collaborate with one of the leading training providers in the UK!

Job Description:

As Training Advisors, you will engage with both potential and returning customers, offering guidance on the most suitable courses to meet their needs. This position is ideal for individuals who possess excellent verbal and written communication skills and thrive both independently and as part of a team. Responsibilities include booking and promoting courses, managing a busy inbox to address inquiries, coordinating with internal departments, and providing exceptional customer service. No prior experience in a training environment is required as comprehensive training will be provided.

Your Attributes:

• Respond promptly and effectively to customer needs.
• Demonstrate strong organisational abilities.
• Handle administrative tasks such as updating customer databases and publishing training materials.
• Exhibit a dedication to delivering outstanding customer service.
• Communicate proficiently with internal teams, external customers, and suppliers. Maintain a results-oriented approach.
• Take initiative in responding to both proactive and reactive training requests.
• Foster and sustain robust customer relationships through quality interactions.