What impact you can create at Chanel:
- Co-develop the core training curriculum for the year ahead in line with strategic training priorities, creating a continuous feedback loop from the Boutiques to the business.
- Manage the in-boutique Retail Learning Partners, supporting their growth and development, whilst working collaboratively to build consistent processes and learning solutions across the Boutique networks.
- Collaborate with the Academy Training team in the successful design, development, and facilitation of training solutions for CHANEL Boutique employees.
- Alongside the Retail Learning partners, play an integral role in the onboarding path of New Starters – providing product knowledge & client experience training as well as engaging a self-led learning mindset from the start of their employee journey.
- Create engaging, outcomes-driven, and experiential learning experiences and to support in the implementation of blended learning solutions.
- Ensure that training and development programs are consistent with the CHANEL mission and culture.
- Participate in the preparation and delivery of Collection Training to ensure alignment of messages across UK Boutique network. Responsible for ensuring strong follow-up and embedding of knowledge in-store.
- Drive connectivity between Academy and Fashion Boutique network.
- Measure and report on effectiveness of training delivered both in the Academy and in-store
- Embed digital learning culture in-store and inspire teams to take initiative with Inside Fashion Learning app.
What you will bring to the role:
- Positivity, curiosity and embraces change
- Experience in training design, facilitation and coaching
- An approachable, unflappable, collaborative and team focused demeanour
- Experience in leading and developing a team
- Great influencing skills – engaging others in the power and importance of learning
- Ability to build relationships quickly, showcasing strong listening and communication skills
- A personal passion and deep knowledge of Fashion
- A self-motivated, independent thinker with lots of initiative
- A commitment to self-learning and the ability to inspire others in their own learning journey
You are energised by:
- A deep care of developing people and a committed advocate for change within the business
- Engaging your empathy to really understand the needs of our people
- Working in fast-paced and diverse environments
- Passionate about learning with exceptional facilitation and training delivery skills
- Influencing and inspiring others from leadership to peers to external partners
- People and creative minded
- Ideas and solutions driven
- Freedom, autonomy and ownership
What you would gain from this experience:
- The opportunity to work with an energising, ambitious, and passionate team that drives human connection and learning throughout the organisation
- The opportunity to be creative and inspire others within one of the most well-known luxury global brands, working directly with the teams at the forefront of our Fashion Division
- The satisfaction of supporting retail teams to grow and flourish
- To contribute to a world leading standard of luxury client experience
- The opportunity to contribute to an ever growing and exciting culture of learning & Development
- Physical Wellbeing: Private Medical Insurance and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Platforms: Multiple Platforms to support across Wellbeing
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
- Benefits are eligibility dependant and subject to change at any time