AddressAre you a passionate trainer looking to join a successful business that puts their people and their development at the forefront of what they do?
Our award winning Contact Centre here at SSCL is growing at a rapid rate and is continuing to expand the services they deliver to our Government clients. We are seeking an experienced Training Lead/Manager to design, develop, and deliver comprehensive training programs to all levels within our organisation from Customer Service Advisors through to Senior Management. The successful candidate will be responsible for tailoring training content to meet the specific needs of various public sector services, ensuring that all training is aligned with industry standards and best practices.
Our team is predominantly based in our Newport Centre of Excellent, and we would like the trainer to be here on a Thursday and Friday each week and the other 3 days from home there will also be regular travel likely monthly to visit our other teams in Liverpool and Newcastle
What you'll be doing:
- Training Design and Development: Develop and update training materials, modules, and programs tailored to the needs of different government clients and services.
- Training Delivery: Conduct training sessions for customer service advisers, team leaders, and senior management, using various training methods including in-person, virtual, and blended learning.
- Assessment and Evaluation: Implement assessment tools to evaluate the effectiveness of training programs and provide feedback for continuous improvement.
- Customisation: Tailor training content to address specific client requirements, service challenges, and operational environments.
- Stakeholder Collaboration: Work closely with client representatives, internal teams, and external partners to ensure training meets client needs and organisational goals.
- Continuous Improvement: Stay up-to-date with industry trends, best practices, and new training methodologies to enhance training programs.
- Reporting: Maintain accurate records of training activities, attendance, and performance outcomes, and prepare reports for management and clients.
What you’ll bring:
- Experience in designing and delivering training programs
- Experience being in a fast pace environment
- Excellent verbal and written communication skills, with the ability to present complex information in a clear and engaging manner
- Ability to tailor training programs to meet diverse client needs and adapt to different learning styles
- Strong commitment to understanding and meeting the needs of clients and learners
It would be great if you had:
- Contact Centre experience
- Relevant training certifications are highly desirable
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Newport
Security Clearance Level: SC
Internal Recruiter: Amelia
Salary: £35,000 - £38,000 dependent on experience
Benefits: - 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.
