Training & Quality Supervisor-Warwick

 Role             - Training & Quality Supervisor

Salary          - £25,000-£35,000

Location      - Warwick

Skills            - Training, Coaching, Teaching, Learning, Quality, Customer Service, Insurance, Contact Centre, Agents

Our client, a leading general insurer and financial services company who have been serving the community for over 100 years are currently recruiting for a Training & Quality Supervisor to join their expanding team. As a Training & Quality Supervisor, you will be crucial to the success of an ambitious, expanding local business.

The role:

• This is a great opportunity for someone who is passionate about delivering outstanding quality results through the robust and approachable training of individuals and teams.
• You will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth.
• You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you are all delivering excellent training to shape and develop all areas of the business.

Responsibilities:

• Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management.
• Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, product training and competence.
• Build and develop strong, nurturing relationships across the business to support efficient and effective delivery of business objectives.
• Support continuous improvement across the business
• Support the Q&T Leader to identify and manage complaint trends and/or risk
• Establish and promote good risk management practices
• Motivate and develop direct reports and the wider team to ensure business objectives are met.
• Support senior management to build on existing business culture and create a progressive, supportive and professional environment.
• Monitor and deliver our training and competency requirements.
  

Skills and experience :

• The ability to deliver high quality training for all roles in the business to ensure robust on-boarding and continuous development for all employees.
• Friendly, approachable and a rational and reasonable approach to managing risk across the business areas.
• Experience in coaching individuals to support day to day activities but also pro-actively support development and maximise their contribution to the business objectives.

In return you can expect comprehensive training, competitive compensation, and real opportunitiesto progress in a forward moving business. 

If this sounds of interest, please don't hesitate to send an up-to-date CV for immediate consideration.