Translations Department Manager

Tailored Recruitment Consultancy are partnering a leading Interpreting business to recruit a Translations Department Manager, you will play a crucial role in overseeing and optimising the operations of our Translation department.

You will be responsible for managing a team of project coordinators, ensuring the efficient workflow of translation projects, and maintaining the highest quality standards through your own projects as well as the team’s. Your leadership and expertise will contribute to our continued success in providing top-notch language services.

Key Responsibilities:

Team Management:

• Lead, motivate and manage a team of in-house project coordinators.
• Provide guidance and mentorship to team members, fostering a collaborative and supportive work environment.
• Oversee workload distribution, ensuring efficient project allocation.

Quality Assurance:

• Implement and maintain strict quality control processes to ensure the accuracy and consistency of translated content.
• Review translations for linguistic and cultural appropriateness and discuss this with the team and suppliers.
• Stay updated on industry best practices and share insights with the team.
• Help the team with any questions they have throughout projects.

Project Management:

• Collaborate with project managers to coordinate translation projects, set priorities and meet deadlines.
• Monitor project progress, address potential issues and ensure timely delivery to clients.
• Drive continuous improvement through process development and optimisation that enables scalability.

Resource Allocation:

• Manage resources effectively, including budget allocation and resource planning.
• Evaluate the need for freelance translators and coordinate their onboarding and integration into the team.

Technology and Tools:

• Keep abreast of translation software and tools, implementing and optimizing their use to enhance department efficiency.
• Train team members on the effective use of translation technology.

Client Relations:

• Collaborate with the Procurement and Contract Management teams to understand client requirements and provide solutions that meet their needs

Reporting:

• Generate regular reports on department performance, highlighting key metrics and areas for improvement.

Experience

Essential:

• Degree in a relevant field (e.g. Languages, Translation, Linguistics etc)
• Proven experience in managing a translation department or team
• Extensive understanding of translation technologies including TMSs, CAT Tools, TMs, MT
• Excellent linguistic and cultural knowledge
• Exceptional project management and organisational skills
• Excellent communication and interpersonal skills
• Perfect business English
• Client relationship
• Strong analytical and problem-solving skills
• Design and deliver localisation training and education to help drive a global mindset across the team