Travel Customer Service Advisor

AXA Partners is an ever-growing Global Organisation. We want you to join us in our Travel Department as a Customer Service Advisor.
In our busy contact centre, you’ll be an essential member of the team, being the first point of contact for our customers, helping them with any queries they have and guiding them through the Claims process. You’ll remain calm in the face of a challenge, making sure to pay attention to detail to ensure our systems are accurate and up to date at all times.
We’re offering Hybrid working contracts, to empower our people to balance their time between home and the office in a way that works best for them, their team, and our customers.
Working Hours: Monday to Friday, 9am - 5pm. No evenings, weekends, or Bank holidays! 
Salary: £20,020 per annum
Induction and Training: You’ll receive 5 weeks of fully comprehensive remote training from our specialist trainers to set you up for success in your new role.
What you’ll be doing:
Ensure the delivery of excellent Customer Service by providing relevant and accurate information to every customer based on your professional expertise and training.
Provide clear and accurate advice to customers with regards to their travel policies in the UK, or membership of global card brands and products
Use your initiative as well as information resources available to provide the best outcome for the customer.
Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs, and diaries for each customer.
Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.