Travel Response Centre Officer/ Admin

What's involved with this role:
Temporary Travel Response Centre Officer/ Admin
Reference no: Durham 5129314820943
Pay Rate: £10.79 per hour PAYE
Hours per week: 35-37 Monday - Friday, normal working hours
This opening assignment is for 6 months
City: DURHAM
The postholder will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software package. Carry out other administrative functions within the role and in a general business support environment.
Key Responsibilities
Handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages.
Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
Provision of statistical information through the use of the computer system.
Maintain passenger/journey records on the in-house fleet using various computer systems.
To provide the point of contact for all passengers using the various services.
Assist the Team Leader by liaising with strategic partners and stakeholders.
Provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
Develop a knowledge of other procedures in the section and provide cover, if necessary.
Undertake an administrative role within the TRC and other duties as required within a business support environment.
Co-operate effectively with others in the corporate working of the unit.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Qualifications:
NVQ level 3 or equivalent level of qualification in a relevant subject area
Experience:
Experience of dealing with members of the public
Skills & Abilities:
Good organisational skills
Excellent telephone/communication skills
Keyboard/IT skills
An ability to interpret wide range of information
Ability to converse at ease with customers and provide advice in accurate spoken English
An ability to work under time pressure.
An ability to work as part of a team.
ALD
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Job Ref: Durham 5129314820943
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.