Triage Administrator

Are you someone who thrives working in a task focused role and supporting customers?

Join our energetic team and play a key role in helping our patients to access the most appropriate healthcare treatment and path to recovery.

About the role

• Speak with people over the phone or online (using chat or email) who have been referred to Ascenti for treatment. You will work to ensure that injuries, conditions, and medical details are assessed and recorded accurately on our workflow system, enabling them to progress onto treatment.
You will use your strong attention to detail skills and an understanding call manner to provide our customers with an excellent level of service, whilst upholding key business SLAs. You will also have the potential to earn extra money in addition to your salary based on the number of triage reports completed.

Salary and benefits

• 20 days annual leave (+ bank holidays)
• Sick-pay up to an annual cap
• Part-time working and split-role options available
• Support with training and development
• Clear banding and progression pathway
• Company events, competitions and initiatives
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
• Learn more about the benefits of working at Ascenti here.

Our goal is for Ascenti to be a workplace that creates a sense of belonging for everyone. This means that we actively work to promote equal opportunities across all that we do, including when we recruit new talent.

Key responsibilities

• Warm calling patients to conduct a triage assessment of their injuries over the phone.
• Checking triage summaries and processing cases.
• Chasing referrals, treatment authorisation, correspondence, and updates on cases.
• Dealing with queries from patients, customers, triage authors and others.
Performing audit checks on cases, gathering and reporting on data.
• 
  

Essential experience and skills

• Good PC/keyboard skills
• The ability to cope well under pressure and keep a cool head
• An excellent telephone manner and very good attention to detail
• A flexible approach with the ability to adapt quickly to meet the demands of a busy environment
• Educated to GCSE level or with equivalent professional experience