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SalaryZaizi is looking for a User Centered Design Lead to work in a delivery-focused, agile environment, working with government clients. You’ll be managing and mentoring other User Experience Designers and Researchers in Club Skye. You’ll be getting hands-on to deliver on projects as well as to define and oversee user research and design being delivered by the UCD team in Club Skye.
At Zaizi you will work in Club Skye, across a number of multidisciplinary teams and you will work closely with business analysts, delivery managers, product managers, developers and testers to make sure their user-centred design outcomes are understood and inform continuing activities.
At Zaizi our culture is inclusive, modern, friendly and innovative. We seek bright, positive thinking individuals with a can-do attitude. Our people enjoy challenging themselves to be the best at what they do – if that sounds like you, you'll fit right in!
Requirements
These are the expected objectives for this role and we would be eager to discuss this further during the interview process and jointly agree it with the successful candidate.
- Line management and mentoring of other User Experience Designers and Researchers whilst being hands on in a project.
- Expert knowledge and experience of user-centred design methods needed to gain a deep understanding of users and their needs and motivations.
- Communicate and evangelise user needs to the team and wider stakeholders
- Work with team members to oversee the creation of UCD artefacts and deliverables including prototypes, workshops, research findings, personas, user journeys maps, reports, show and tell presentations, etc.
- You will contribute to the selection of user centred design and research approaches for projects and initiatives and the planning of user research activities throughout the process from bid, SOW creation and project delivery.
- Work closely with Zaizi leadership in Club Skye, including leads in delivery, product, business analysis, engineering and sales/bid process to deliver high quality work to clients.
- Manage the recruitment of permanent and contract UCD staff as and when required.
- Ensure a high quality of user centered design and research work is delivered to clients in a timely manner across Club Skye.
Core skills & competencies:
Leadership skills and competencies
- Communicating information to stakeholders and your team
- Being able to work in an agile and flexible way across a number of agile projects
- Mentoring less experienced researchers to develop their skills and knowledge
Research skills and competencies
- Experience of a range of qualitative techniques (including in-depth interviews, focus groups, surveys and usability testing)
- Setting research objectives and choosing appropriate methods
- The ability to plan research and define protocols
- Understanding of ethical considerations related to research
- Theming and synthesis outputs from raw research to produce strategic insights
Design skills and competencies
- Experience with a range of user-centred design and service design techniques and practices.
- Excellent knowledge and experience of prototyping and interaction design.
- Setting design objectives and choosing appropriate tools and techniques.
- The ability to plan user-centred design activities and define protocols.
You don’t meet all the requirements?
Studies show that women and black, Asian and minority ethnic people are less likely to apply for a job unless they meet every qualification. So if you’re excited about this role but your experience doesn’t align perfectly with the job description, we’d love you to still apply. You might just be the perfect person for this role, or another role here at Zaizi.
Benefits
25 days paid holiday, plus bank holidays
BUPA medical insurance
Workplace Pension 5% employer contribution
Group Life Assurance
Cyclescheme
5 days a year for approved Training
WFH equipment allowance
Buy / Sell Holiday
2 days paid volunteering days
Other benefits:
Flexible working
Work on exciting projects - make a difference
Empowered to make decisions
Encouraged to fail fast and learn quickly
SC Clearance
Zaizi works with UK Central Government departments on a range of projects. To be able to work on our customer projects, employees must be Security Cleared to a standard acceptable to our Government customers. Due to this restriction we can currently only recruit candidates who have the right to work in the UK without sponsorship and who have lived in the UK for the last 5+ years continuously.
