Address About Us:
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview:
About Us
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.
Discover a world of endless possibilities at GBS, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation
Responsibilities:
The UK Chief Operations Officer’s (COO) primary role is to support the Business Line Leader and ensure that the business line operates efficiently and effectively, meeting its strategic objectives and delivering on its financial targets.
The Chief Operations Officer is a critical leadership role within GBS UK, responsible for driving operational excellence, financial performance, and strategic alignment. They must possess strong leadership, communication, and problem-solving skills, as well as a deep understanding of business operations and industry trends.
Some key responsibilities of the UK COO include:
What kind of technical skills do I need?
Do I have what it takes to be considered?
Additional Information:
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Gallagher Benefit Services, Inc (GBS), a division of Gallagher, consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security—all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for our team, remember our talent, winning attitude and strong performance will be highly valued and will maximise your future potential.
About Us
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.
Discover a world of endless possibilities at GBS, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation
Responsibilities:
How will I contribute to the business?
The UK Chief Operations Officer’s (COO) primary role is to support the Business Line Leader and ensure that the business line operates efficiently and effectively, meeting its strategic objectives and delivering on its financial targets.
The Chief Operations Officer is a critical leadership role within GBS UK, responsible for driving operational excellence, financial performance, and strategic alignment. They must possess strong leadership, communication, and problem-solving skills, as well as a deep understanding of business operations and industry trends.
Some key responsibilities of the UK COO include:
- Strategic Planning: Collaborating with the executive team to develop and implement the UK strategic plan, ensuring alignment with the overall company strategy.
- Operational Efficiency: Identifying opportunities to improve operational processes, streamline workflows, and enhance productivity within the UK.
- Continuous Improvement: Promoting a culture of continuous improvement and operational excellence, encouraging employees to identify and implement process improvements and best practices.
- Merger Integration: Work with new merger partners, GBS business lines, and functional teams to integrate people, processes, templates, standards, and technology appropriate for the new merger.
- Financial Management: Monitoring and managing the financial performance of the back and middle office productivity and investments across business lines, including budgeting, forecasting, and cost control.
- Project Management: Monitoring and managing key projects within the UK, including budget, resourcing, roll out, and risk management.
- Technology and Innovation: Work with the AJG/GBS global teams and the UK Business Line Technology Leader to identifying opportunities for leveraging technology and innovation to drive operational excellence, improve customer experience, and gain a competitive advantage.
- Risk Management: Ensure compliance with relevant regulations and industry standards, and working with the global professional standards team and AJG audit to mitigate findings.
- Crisis Management: Working with the global AJG and GBS teams to support the country’s response to crises or emergencies, ensuring business continuity and minimising disruptions to operations.
- Talent Management: Overseeing the recruitment, development, and retention of talent within appropriate areas of the UK back and middle office, including performance management and succession planning.
- Stakeholder Management: Building and maintaining relationships with key stakeholders, both internal and external, to ensure effective collaboration and support for the UK objectives.
What skills will make me successful in this role?
- You are a self-starter looking to make an impact with the work that you do
- You are not afraid of change and want to bring fresh ideas to the table You run to problems
- -not away from them. Meaning, you’re looking to identify problems and come up with solutions
- You believe in ‘The Gallagher Way’ and can actively champion our core values
- We love professionals who insert positive energy into our business
- We believe in active listening as a tool to identify and manage complicated situations
- You are extremely well organised with attention to detail, yet able to multi-task in an environment of changing priorities
What kind of technical skills do I need?
- Business knowledge in insurance, financial, or human resource consulting industries
- Problem-solving
- Change Management
- Project Management
- Time Management
- The ability to develop and implement systems, policies and procedures robust enough to be open to external scrutiny
Do I have what it takes to be considered?
- Demonstrable experience in consulting, a large cross functional organisation, or equivalent
- Leader with strong business acumen to work across business lines and functional lines in order to problem solve, lead change and continuous improvement
- Ability to collaborate with business leads, understand business strategy/processes, looks for innovative solutions to drive business solutions for internal business users and external customers
- Possesses a hands-on analytical role experience focused on optimisation across a wide variety of businesses and functions
- Good understanding of financial drivers for company performance with experience quantifying business impacts from analyses
- Proficient in leveraging technology to streamline processes, improve efficiency, and drive innovation
- Experience in defining role and responsibilities, mentoring and leading a diverse team in a highly matrixed organisation with ability to influence
- Strong communication skills both verbal and written
- Strong project management and proven ability to execute
- Proven leadership skills, self-directed and strong work ethic
- Strong organisational skills, including program/project governance
- Works effectively with all levels of management up to and including Division President and VPs
- Track record of successfully driving change and delivering results in ambiguous environments
- Ability to work in a fast-paced, global environment with multiple priorities that require strong project management and decision making skills
Additional Information:
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require any reasonable adjustments with your application, please get in touch with TAGlobalSupport@ajg.com. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
If this sounds like somewhere you’d like to join, we'd love to hear from you!
