Address
SalarySalary:£65-70k
Location:Based at our office in Maidenhead
Hi! I’m Dan, UK Managing Director at MCFT & I’m on the hunt for a Director of Operations to join our team.
We’re going through an exciting period of growth in the UK & we’re looking for an excellent people manager with attention to detail, the ability to drive change and empower performance.
We are people focussed, have high standards and our culture is what has brought us to where we are today. We’re now looking for a leader to work with that in mind and then add further value/success to what we already do. Setting targets, managing for performance & strategy development & implementation are all key parts of this role.
We are based in Maidenhead and therefore you’ll need to be able to organise your time between your office-based team, field team, suppliers and potential new customers.
About Us
In the UK (and around the globe) important equipment manufacturers describe MCFT as "best-in-class"; competitors recommend our training and development and we’re privileged to look after names which are recognised around the world. We think there’s still lots of potential to - build the pre-eminent business in this niche industry, in the UK and around the world.
Our offer is not a product, our service is not sold on price. Thankfully, it’s complex and we can differentiate!
We have an exceptional management team - experienced, insightful, focused and hard-working. Are you the person to realise their potential and work in a hi-performing team to create something exceptional?
Take a step closer to joining our exceptional team by applying today!
Responsibilities
Ultimately ensuring the smooth running of our rapidly growing teams of field service technicians, especially the admin and back-office functions:
- Setting and evolving SOP’s and Policies – anything from processing calls to customer feedback.
- Monitoring Work in Progress – have we got visibility and allocated responsibilities for jobs at all stages – from quote to invoicing?
- Internal KPI’s and balanced scorecard – are we hitting utilisation targets, procurement SLA’s, response times on emails?
- Scheduling – optimising, routing, skillsets?
- Materials –from new equipment through stocked inventory to the smooth-flow of spare parts.
- Resources – fleet, tools, equipment – suitable, appropriate.
- Account management – regular reviews with customers, mobilisation of new contracts.
- Development and endorsement of our customer-facing systems, refinement of internal IT systems and drive for continuous improvement.
- Team Management – we have a fantastic Operations team with experienced heads of department across Field Service Management, Customer Service, and Procurement & Compliance.
Experience & Expectations
- Demonstrable people management experience.
- Experience of a value led proposition is desirable.
- Customer experience, client management and relationship building.
- Be analytical in your approach, using data effectively to help make business critical decisions.
- A keen eye for detail and the ability to drive forward continuous improvement.
- Have exceptional interpersonal and presenting skills, comfortable in working with multiple stakeholders at various levels.
To find out more and to submit your application, please email us your CV and supporting statement
