Address
SalaryAbout The Role
Job Title:Urgent Care Coordinator
Contract: Permanent
Location: Plough Lane, Hereford
Hours: 37
Salary: 07HC (£29,777 - £33,945) per annum
Closing date: 07/07/24
Interview: W/C 15/07/24
The role
The Community Wellbeing Directorate within Herefordshire Council are developing adult social care services in keeping with the responsibilities under the Care Act 2014. We are looking for a full-time Urgent Care Coordinator, who will bring excellent communication skills, knowledge of operational processes combined with a pro-active and can-do attitude. You will be expected to have experience of working in Adult Social Care or a National Health Service organisation and be familiar with the process relating to discharge from hospital to home. This particular role is focused on coordinating the Discharge to Assess and the transfer of care process, working within the Integrated Discharge Team. The role is crucial to ensure that adults are assessed in a timely manner and next steps are identified. This role involves multi-agency working with a wide range of partners including health professionals, Adult Social Care Teams, Commissioning and other external agencies including Home First. The post holder will need to be an expert with excel spreadsheets and compiling reports based on data generated from the process. The work is fast paced and you will need to manage different demands within tight timescales. It is essential to the role that you are able to challenge and escalate any issues along the pathway and are accountable for the co-ordination of organisations to ensure the flow from hospital to home. You will receive regular supervision and work in a supportive environment with other social care staff. Herefordshire is a rural county, travelling may be required with an expectation to attend Multi-Disciplinary Team Meetings weekly within Herefordshire.
There is an expectation that the post holder will support the wider system of integrated working and have a knowledge of Discharge to Assess and Adult Social Care pathways.
To arrange an informal discussion about the role, please contact CWrecruitment@herefordshire.gov.uk
We Offer
A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of £29,777
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we’re seeking!
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
We welcome applicants whatever their personal characteristics or social identity.
All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;
- We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
Stronger Together, Building brighter futures
