User & Application Support Officer

Salford City Council

Civic Centre

Chorley Road

Swinton

M27 5BN

User and Application Support Officer

Grade/Salary; 3B, £33,945 - £36,648

Hours; 36 per week (Full Time)

Closing Date; 4th April 2024 at 4pm

As a member of User Support, you will be the one who gets your hands in the mud and makes sure tickets are solved effectively. You will provide technical support and assistance to our customers, and you are responsible for addressing/resolving inquiries, problems, and issues efficiently and promptly. This is not your traditional front line service, this is Salford DDaT User Support here we deal with digital contact, you access all our operating and security platforms to resolve issues.

As a member of User support you are the front-line representative of the support team, serving as the primary point of contact between users and the organisation's DDaT services, you are the first and last point of contact and are responsible for the reputation of the service.

The Role

As a User & Application Support Officer, you'll have the exciting opportunity to provide top-notch, knowledgeable digital support to every employee in our organization. Working closely with both internal stakeholders and external partners, you'll be able to troubleshoot a wide range of hardware and software issues using a variety of methods, including telephone and face-to-face support. With your expertise in digital standards, you'll be able to confidently resolve any issue that comes your way. What's more, your strong communication skills will enable you to guide both technical and non-technical employees in implementing solutions that maintain productivity and support the deployment of hardware and software solutions across the city. With your help, we can ensure our workforce is always digital-enabled and agile. Join us in this exciting opportunity today!

About You

We are thrilled to welcome a User Support officer who values our customers' satisfaction and is dedicated to creating a positive digital experience. Our ideal candidate is a creative and dynamic individual who thrives in a fast-paced environment and can efficiently handle customer requests. We are seeking someone who is passionate, committed, and adaptable, with a proven track record of maintaining high levels of productivity while working autonomously. We are looking for someone who is proactive and eager to learn, with a genuine interest in developing their skills and contributing to the success of our organisation. Familiarity with the Microsoft Azure platform is a plus. Join us in delivering exceptional customer service and making a difference!

Role Profile.pdf

If you fancy a chat before applying or have any queries, please contact Peter Cowling (Digital Operations Manager) at Peter.cowling@salford.gov.uk or alternatively fill in this form SalfordCity Council - User and Application Support officer (Digital, Data andTechnology) to join our open Digital, Data and Technology Senior Management Group session, where you can meet the team and openly ask questions before applying.

About your benefits

You will be welcomed into a friendly environment where your personal and professional development will be encouraged and you will have the opportunity to work and grow in a values based organisation where people are at the heart of everything we do. We promote a positive permission culture, empowering you to make a difference. Your opinions matter to us and you will have the opportunity to shape how we do things through our Salford 100 employee group and our employee led redesign approach. Your work-life balance and wellbeing are important to us so you will have access to a range of benefits including flexible working, green travel, pension and salary sacrifice schemes. In addition to this we offer a range of health and wellbeing options to suit your needs.

Continuous service commitment

New employees can now keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others.

Diversity and Inclusion

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer and a Stonewall Diversity Champion. We understand how hard it can be to combine caring for a loved one with work so we aim to provide support and flexibility to balance family and caring responsibilities with work https://greater.jobs/content/9189/diversity-and-inclusion

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr .

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please visit: GreaterManchester Guaranteed Assessment Scheme | greater jobs

£33,945

permanent

full time