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SalaryPlease note, this role can be remote based in the UK
Holland & Barrett International is striving to be the world's leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.
We're on a mission to make health and wellness a way of life for everyone – and technology is at the heart of our future plans to become a leading omni-channel retailer.
To be a successful UX Researcher at Holland and Barrett you'll need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process, and a passionate champion for making customer needs and behavior central to a team's decision-making.
Working closely with cross-functional teams, you'll uncover valuable user insights, define research objectives, conduct studies, share actionable recommendations, and facilitate ideation workshops.
We're looking for someone who is truly passionate about user-centric design, possesses strong analytical skills, and has a proven track record of delivering impactful research outcomes.
About the role
- Manage research projects from start to finish, including recruiting participants, conducting research sessions, and analyzing the data.
- Develop research plans and methodologies that align with project goals and timelines
- Conduct in person research in stores with our customers and store colleagues.
- Collaborate with product managers, designers, engineers, and other stakeholders to translate user insights into design decisions and product improvements.
- Apply a variety of research methods, such as interviews, surveys, usability tests, field studies, and ethnographic research, to uncover user needs, motivations, and pain points.
- Analyze qualitative and quantitative research data to identify trends, and patterns.
- Present research findings and recommendations to cross-functional teams and senior stakeholders, effectively communicating complex ideas and insights in a clear and concise manner.
- Fixed term contract for 10 Months with an opportunity to convert to a permanent role.
Skills and experience
- Several years' experience as a UX researcher conducting user research in a fast-paced and collaborative environment, preferably within the ecommerce industry.
- Experience in conducting in person and remote research including interviews, usability tests, and other research techniques.
- Strong verbal and written communication skills, with the ability to effectively present research findings to diverse audiences.
- Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field. Advanced degree is a plus.
Our benefitts
- We operate virtually. Remote, hybrid or in our tech hubs – we work in an agile environment where you can thrive.
- We offer a 10% incentive scheme, based on company performance – when we win, so do you
- Learn from the best – at H&B you'll have the opportunity to enhance and expand your skills and shape your career
- We want you to produce your best, so we provide you with the best tech equipment
- Stay healthy with a 25% discount on all product ranges to help you live well
- We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won't go unnoticed
About H&B
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.
We are a growing and pioneering business. Our diverse and EPIC teams enable us to push boundaries and accomplish the extraordinary. As we continue to transform, we need more of the brightest and best minds to join us to turn our vision into a reality.
